Now available for iOS,iPadOS, and Android

Getting Started with the Ecom Staff App

Explore resources for using AIQ Ecommerce

Ecommerce

A setup guide for AIQ Ecommerce covering menu tech options (SEO, Basic, Blueprint API), integrations, and configuration for store settings, in-store operations, and marketing.

Ecommerce: Getting Started

AIQ Ecommerce is a separate app within the AIQ product suite that enables online ordering through customizable menus connected to your POS. It supports multiple deployment options, payment integrations, and…

Ecommerce Overview

The Basic Menu option allows you to quickly get your menu up and running using a URL hosted by AIQ Ecommerce. Because this menu is not on your domain, it…

Basic Menu

AIQ’s Blueprint API lets developers build fully custom Ecommerce experiences on AIQ’s infrastructure. It provides access to product data and marketing tools while allowing complete control over branding, layout, and…

Custom Builds with Blueprint API

In AIQ Ecommerce, if you are switching from one POS to another, you will need to complete specific steps to disable the old integration, remove tied products, and connect your…

Switching POS Integrations

Getting Started

AIQ Ecommerce's SEO menu is designed to turn your menu into a sales generating asset for your online presence that boosts your overall SEO for all product names, strains, categories,…

SEO Menu Overview

How to Configure Your AIQ Ecommerce SEO Menu.

SEO Menu Setup

AIQ Ecommerce's SEO menu helps drive traffic to optimize your online presence. You can control how you would like your pages to show up in search engine results.

SEO Menu Sitemaps

Since the traffic is on your domain, AIQ Ecommerce does not track traffic information, but there are ways for you to get this data. Follow the steps below to get…

SEO Menu Measurement

Step-by-step instructions for setting up Cloudflare as a reverse proxy for your AIQ Ecommerce SEO menu, from DNS configuration to Cloudflare Worker deployment.

Reverse Proxy Setup with Cloudflare

SEO Menu

This article provides instructions for authorized users of the AIQ Dispense application (e.g., dispensary staff, administrators, or operators) on how to log in, log out, and manage account access.

Account Access Guide

This guide shows how to enable notifications for new orders, cancellations, and customer chats in AIQ Ecommerce, including browser-level settings

Notifications

CSV exports process in the background, allowing you to continue working while your report generates. Completed and past exports are stored in a centralized Report Downloads area, where you can…

Report Downloads

You can now switch between light mode and dark mode in the AIQ Ecommerce dashboard. This update gives you more control over your viewing experience—day or night.

Preferences

Account

Global Branding allows you to control your organization’s logos, colors, buttons, form styles, and other design elements across your AIQ Ecommerce experience.

Global Branding

Brand your customer menu even more with custom fonts. You can use either Google Fonts or upload your own custom fonts.

Custom Fonts

Create a custom header that better aligns with your brand and matches your main site's header.

Custom Headers

Custom Files allow you to upload your own javascript and CSS, so you can use the URLs in your Custom Header or Head Code.

Custom Files

Custom Head Code lets you add your own styling, design updates, or third-party tools to enhance your experience. You can make visual changes, add custom features, or connect services like…

Custom Head Code

Global Settings 

Configure core store details in AIQ Ecommerce: store status, name, address, time zone, phone number, terms, store type (Med/Rec), and sister store linking. Accessible at Store Settings > Info.

Store Info

Set business hours in AIQ Ecommerce to control automated chat responses and enable same-day/next-day ordering logic. Configure overnight hours by setting closing time to 23:59.

Business Hours

Configure SEO settings for your AIQ Ecommerce menu in Store Settings > SEO. Set your menu URL, sitemaps, and customize Meta Titles, Descriptions, and H1 headings per page type.

SEO Settings

Configure loyalty programs in AIQ Ecommerce via integration partners. Enable loyalty, discounts at checkout, and redemption options, then customize branding and opt-in messaging.

Ecommerce Loyalty Settings

Chat is an add-on in AIQ Ecommerce enabling automated product recommendations, support responses, and human-monitored messaging. Manage chats directly from the main dashboard.

Chat

Branding settings control your menu’s colors and fonts. Update branding globally to apply changes to all stores at once, or customize settings individually at the store level.

Branding

Store Settings

Enabling Time Slots lets customers choose a pickup or visit time that works for them. Fully customizable by order type, time slots help manage store capacity, reduce wait times, and…

Time Slots

Configure Medical settings in AIQ Ecommerce for Med/Rec stores. Set store type, link sister stores for a Med/Rec toggle, and share a printer between Medical and Recreational instances.

Medical Settings

Store

Payment Types in AIQ Ecommerce are configured per Order Type, allowing you to accept different payment methods for Delivery vs. In-Store vs. Curbside orders. See Tipping for tip setup.

Payment Types

Enable tipping at checkout in AIQ Ecommerce for online and/or kiosk orders. Set 3 default tip percentages, choose the calculation base, and allow customers to enter custom amounts.

Tipping

Best practices for setting up shipping in AIQ Ecommerce for traditional stores, digital brands, and regulated industries. Choose between separate menus or separate shipping categories.

Shipping Setup Best Practices

Configure shipping in AIQ Ecommerce: set prepayment types (Stripe/Square), add shipping fees and zones by state/category, define package sizes for rate accuracy, and add shipping terms.

Shipping Settings

Add an age gate to your AIQ Ecommerce menu to verify minimum age requirements. Supports daily validation, 30-day remember option, and optional DOB entry for state compliance.

Menu Age Gate

AIQ Ecommerce's Kiosk mode enables faster in-store self-checkout on any browser-based device, with built-in security features that clear customer data between sessions. iPad recommended.

Kiosk

In-Store Order Settings controls how customers place and pick up orders at your physical location, including pickup times, payment types, QR codes, and order queue routing.

In-Store Order Settings

Enable Drive Through orders in AIQ Ecommerce so customers can order and pick up at a window without entering the store. Configure pickup times, payments, shutoffs, and arrival notifications.

Drive Through Settings

Enable curbside orders in AIQ Ecommerce so customers can order online and pick up without entering the store. Configure pickup times, payment types, time slot shutoffs, and arrival notifications.

Curbside Order Settings

After Hours Ordering lets customers place orders for the next business day when the store is closed.

After Hours Ordering

Customize order behavior in AIQ Ecommerce including auto-confirm, sub statuses, notifications, age gates, checkout fields, purchase window, tipping, and auto print settings.

Overview: Order Settings

Order Settings

Configure product-related settings in AIQ Ecommerce: taxes, product effects, reviews, product catalog, cart upsell, OTD pricing, low stock indicator, and out-of-stock display behavior.

Overview: Product Settings

Control which product fields are imported and overwritten from your POS on every sync in AIQ Ecommerce. POS Custom Mappings have moved to each Category's settings.

POS Settings

Create and manage taxes in AIQ Ecommerce. Configure variable rates by category, product ingredient, or delivery zone, with options for compounding and gross tax calculations.

Taxes

Configure the default weight selection for Deli Style (weight-tiered) products in AIQ Ecommerce. Enable a setting to default the dropdown to 3.5g instead of the smallest available weight.

Default Deli Style Weight

Cart Upsell shows recommended products at the bottom of the customer's cart. Configure data sources (Purchase History, Price, Brand) and track performance via GA4 events.

Cart Upsell

Product Settings

Use QGIS with GeoCoding and TravelTime plugins to create delivery zones based on drive time from your store. Export as geoJSON for upload to AIQ Ecommerce (one file per zone).

QGIS GeoJSON Distance

Use QGIS to create geoJSON delivery zones that snap to geographic boundaries like zip codes or town lines. Download your state's GIS file and export zones for upload to AIQ.

QGIS GeoJSON Boundaries

Use geoJSON files to define precise delivery zones in AIQ Ecommerce. Create zones based on driving distance or boundary snapping (zip codes, towns) using tools like QGIS.

Delivery Zones via geoJSON

Configure delivery in AIQ Ecommerce: enable delivery, set up delivery zones (draw, upload geoJSON, or by zip/city), configure fees, minimums, free delivery thresholds, and time slots.

Delivery Settings

Delivery

The Menu Note is a banner displayed at the top of your Ecommerce menu home screen.

Menu Note

Banners appear at the top of your Ecommerce menu home screen. Add, schedule, reorder, or delete banners across one or multiple store locations.

Banners

Brand Databases

AIQ's Global Brand Database automatically enriches product pages with brand logos, names, and descriptions for the cannabis industry when an exact match is found.

AIQ Global Brand Database

Manage your own brand database in AIQ Ecommerce with full control over brand names, logos, descriptions, and aliases. Overrides the AIQ Global Brand Database.

Organization Brand Database

Manage product categories in AIQ Ecommerce — add, delete, reorder, hide, or pin products in categories. Includes how the special Offers category works.

Pinning Products

Customize how POS categories map to AIQ Ecommerce system categories. Also covers how to troubleshoot individual products that are mapping incorrectly.

POS Custom Mappings

Upload custom SVG icons for your AIQ Ecommerce category tiles. Important: do not upload large or high-resolution files as they may slow down your menu.

Custom Icons

Create custom categories in AIQ Ecommerce and populate them using filters (brand, category, discounts) or by selecting specific products one-by-one.

Create Custom Categories

Configure AIQ Ecommerce category settings including name, slug, products, system categories, POS mapping, compliance, icons, and hero images.

Category Settings

Add, edit, group, and delete products in AIQ Ecommerce. Includes full product field reference for Details, Pricing, Labs, and Advanced sections.

Manage Products

Allow customers to leave 1-5 star product reviews on your AIQ Ecommerce menu. Manage approval/rejection, export data, and automatic review emails are sent on order close.

Product Reviews

AIQ Ecommerce pulls terpene data from your POS and displays it visually on product pages. Set units (% or mg) in product Labs. Customers can filter products by top terpene.

Terpenes

Inventory syncs automatically from your POS every 10 minutes and orders sync in real-time. You can also manually trigger a sync from Menu > Products.

Syncing Inventory

Quantity Thresholds auto-hide products from your menu when stock falls below a set level, preventing overselling. Set per product, in bulk, or as a category default.

Product Quantity Threshold

Product Effects appear on cannabis product detail pages and are filterable. Manually add or auto-generate effects based on cannabis type (Indica, Sativa, etc.).

Effects

AIQ Ecommerce pulls lab data (THC, THCa, CBD, CBDa, CBG, CBN) from your POS and displays potency visually on product pages. Configure updatable fields in POS Settings.

Labs

AIQ Ecommerce's Product Catalog fills in missing images and data for regulated industries from 100,000+ products. Enable in Store Settings and manually match if needed.

Product Catalog

Create and manage product modifiers and modifier groups in AIQ Ecommerce. Add modifiers to products individually, by category, or via automatic POS sync.

Product Modifiers

Group products by size or weight in AIQ Ecommerce. Manage size-specific details like price, labs, and images, and reorder grouped products from the Group tab.

Product Groupings

AIQ Ecommerce supports Regular, Price Tier (volume discounts), and Weight Tier (deli-style bulk) pricing. Check the Integration Grid for POS-supported pricing types.

Product Pricing

Add custom tags to products in AIQ Ecommerce for filtering in offers and categories. Manage manually or sync from DutchiePOS, POSaBIT, or Flowhub.

Custom Product Tags

Delete multiple AIQ Ecommerce products at once using the Bulk Delete feature. Common use case: filter and delete all products with zero quantity.

Bulk Delete Products

Update multiple AIQ Ecommerce products at once. Supports bulk editing of discount, quantity threshold, featured/new tags, category, and grouping.

Bulk Update

Products 

Manage AIQ Ecommerce Offers (deals/discounts) at the org level across multiple locations. Covers reordering, previewing, analytics, custom icons, and duplicating offers.

Overview: Offers

Create offers in AIQ Ecommerce including Cart Discounts, BOGO, Flat Amount, and Sales. Configure exclusions, stacking, usage limits, scheduling, and promo codes.

How to Create an Offer

View offer performance metrics (Count, Discount, Revenue) in the Redemption column on the Offers page. Cancelled orders are subtracted from all metrics.

Offer Analytics

Sync offers/discounts from your POS directly into AIQ Ecommerce. Currently in Beta for Dutchie POS, Flourish, and POSaBIT. Synced offers are disabled by default.

Offer Syncing

Overview of AIQ Ecommerce offer types: Cart Discounts, Flat Amount Deals, BOGO Deals, and Sales. Includes examples for each type.

Offer Types

Create or delete promo codes for any Cart Discount or Deal offer in AIQ Ecommerce. Codes are not case-sensitive. Track performance via Offer Analytics.

Promo Codes

Understand how AIQ Ecommerce applies multiple discounts (stacking) at checkout. Covers offer-level and store-level stacking options with examples.

Discount Stacking

Automatically enable and disable offers on a schedule for any offer type. Set start/end dates, days of the week, and optional daily time ranges.

Scheduling Offers

Offers

Cancelling an order in AIQ Ecommerce marks it as Cancelled with a status indicating who cancelled it: POS, Onfleet, Store, or Customer.

Cancel an Order

Manage delivery orders in AIQ Ecommerce. Filter by Delivery type, export CSV with addresses, and review customer requirements including address, notes, and optional driver's license.

Delivery Orders

Edit pending orders in AIQ Ecommerce by adding/removing products or changing quantities. Only Pending orders can be edited — Confirmed orders cannot be changed.

Edit an Order

Use AIQ Ecommerce Kiosk Orders for user-driven in-store ordering. Features auto-timeout, data security, and support for dual Med/Rec menus on a single kiosk URL.

Kiosk Orders

Order queues help high-volume stores manage customer flow. Enable in Store > Settings > In Store Orders, then staff can filter the Manage tab to see only their assigned queue.

Order Queues

Now available for iOS, iPadOS, and Android

Pre Orders are orders placed on your website, appearing with a type of In Store, Curbside, Drive Through, or Delivery. Configure which types to accept in Order Settings.

Pre Orders

Manage shipping orders in AIQ Ecommerce by filtering by Shipping order type. With EasyPost Integration, customers receive automated email and SMS updates with tracking info.

Shipping Orders

Turn off or pause ordering in AIQ Ecommerce when your store is at capacity or needs to close early. Use the Manage tab toggle or edit Time Slots for advance…

Turn Ordering Off

Use Walk Up Orders in AIQ Ecommerce to manually add in-store customer orders. Including a phone number links the order to an existing CRM or creates a new one.

Walk Up Orders

Manage orders in AIQ Ecommerce via Manage > Orders. Filter by status, type, or SKU. Supports Pre Orders, Walk Up Orders, and Kiosk Orders. Configure settings in Order Settings.

Orders Overview

Orders

AIQ Ecommerce Analytics provides sales trends, order stats, customer journey funnel data, and new vs. returning customer insights to help optimize your store.

Ecommerce

Getting Started

Account

Global Settings

Store Settings

Menu

Orders

Analytics

CRM

Staff

API

Printing

Widgets

Compliance

Ecommerce Activity Logs

Customer Ecommerce UX