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Walk Up Orders

Use Walk Up Orders in AIQ Ecommerce to manually add in-store customer orders. Including a phone number links the order to an existing CRM or creates a new one.

Updated this week


Walk Up Orders

Use Walk Up Orders to manually add orders for customers coming into the store.

  1. Navigate to Manage > Orders tab

  2. Select 'Add Order'

  3. This will open the New Order panel

  4. Enter in the customer's name and phone number (optional).

  5. Select 'Add Items' to start the customer's cart.

  6. Hit Save

โ„น๏ธ Note: If you do not enter a phone number, AIQ Ecommerce will not create a CRM for this customer, making it an anonymous order. If you include a phone number, we will connect that order to an existing CRM. If one doesn't exist, we will create a new CRM using the phone number as the unique ID.


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