Cancelling an order in AIQ Ecommerce marks it as Cancelled with a status indicating who cancelled it: POS, Onfleet, Store, or Customer.

Cancel an Order

Manage delivery orders in AIQ Ecommerce. Filter by Delivery type, export CSV with addresses, and review customer requirements including address, notes, and optional driver's license.

Delivery Orders

Edit pending orders in AIQ Ecommerce by adding/removing products or changing quantities. Only Pending orders can be edited — Confirmed orders cannot be changed.

Edit an Order

Use AIQ Ecommerce Kiosk Orders for user-driven in-store ordering. Features auto-timeout, data security, and support for dual Med/Rec menus on a single kiosk URL.

Kiosk Orders

Order queues help high-volume stores manage customer flow. Enable in Store > Settings > In Store Orders, then staff can filter the Manage tab to see only their assigned queue.

Order Queues

Now available for iOS, iPadOS, and Android

Getting Started with the Ecom Staff App

Pre Orders are orders placed on your website, appearing with a type of In Store, Curbside, Drive Through, or Delivery. Configure which types to accept in Order Settings.

Pre Orders

Manage shipping orders in AIQ Ecommerce by filtering by Shipping order type. With EasyPost Integration, customers receive automated email and SMS updates with tracking info.

Shipping Orders

Turn off or pause ordering in AIQ Ecommerce when your store is at capacity or needs to close early. Use the Manage tab toggle or edit Time Slots for advance…

Turn Ordering Off

Use Walk Up Orders in AIQ Ecommerce to manually add in-store customer orders. Including a phone number links the order to an existing CRM or creates a new one.

Walk Up Orders

Manage orders in AIQ Ecommerce via Manage > Orders. Filter by status, type, or SKU. Supports Pre Orders, Walk Up Orders, and Kiosk Orders. Configure settings in Order Settings.

Orders Overview

Orders

AIQ Academy

Loyalty & Marketing Developer Docs

Ecommerce Developer Docs

Find answers and get help from Intercom Support and Community Experts

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