Chat allows customers to communicate with the store either via automated responses or human interaction.

Note: This feature is only available for certain industries.

Customers can get product recommendations by answering questions such as category, desired feeling, price, and potency.

Stores can prioritize up to 5 brands within their product recommendations, giving those brands a subtle boost in match scores to ensure they appear first.

Streamlines customer service by instantly addressing common inquiries. The following are supported:

When customers type a message, their messages will be routed to the chat dashboard for a staff member to respond.

You can manage your chat from the main screen of AIQ Ecommerce. When new chats come in, unanswered chats will be shown in red.

You can view all chats for an Organization, or chats for an individual store using the store dropdown.

See how to receive Browser Notifications for chat.

You can assign yourself to follow a chat, see who's following a particular thread, or auto-follow all new chats.

To manually follow a chat: Click the Follow button at the bottom of the screen below the message section.

To send a message to fellow coworkers internally, flip to the Comment tab and add your message — this will display in the chat history but is not visible to customers.

In the right panel, you can see the customer's Lifetime Spend, Total Orders, and their session activity history.

If you need assistance, reach out to AIQ Support anytime via chat widget within your AIQ Dashboard.