⚠️ Switching POS systems? Talk to us first. Before you change anything in AIQ, let us know in the support chat. Our implementation team will help you plan the switch so your setup keeps working.
Why tell us before you switch
Some data doesn't move over on its own when you change POS, like marketing opt-ins and loyalty point balances. The earlier our implementation team hears from you, the more they can help keep your customer history, opt-ins and points.
How to let us know
Open the support chat in the bottom right of your AIQ Dashboard.
Tell us you're switching POS, for example: "We're switching from Treez to Meadow next month."
Confirm the switch when asked, then fill in the short form: your current and new POS, switch date, whether you've already switched, your company name, your name and the best phone number to reach you.
You'll get a confirmation in the chat.
What happens next
Our implementation team will contact you directly by email or phone to schedule a call. They'll walk through your switch with you: what moves over, what needs to be exported, and timing. Your request shows as "With implementation team" in the Tickets tab of the chat.
Common questions
Will my data carry over to the new POS? It depends on your POS and setup. The implementation team will walk through it with you.
I already switched. Is it too late? No. Let us know the same way, and the implementation team will review your setup with you.
Will someone reply in the chat? The implementation team reaches out by email or phone. If something changes, like your switch date, reply in your ticket and we'll pass it along.
Reconnecting AIQ Ecommerce to your new POS
If you use AIQ Ecommerce, your implementation team may ask you to complete these steps as part of your switch. Please don't start them until you've talked with the team.
Prerequisites
Before getting started, ensure you have:
Required credentials for your new POS integration
1. Disable Your Existing POS
Navigate to AIQ Ecommerce > Store Settings > Integrations
Click on your existing POS
Toggle the "Enable" toggle to OFF
2. Delete Existing Products
Your existing products are tied to your old POS integration, so these items will need to be deleted.
Navigate to Menu > Products
Select the More (...) menu
Click Bulk Delete
Click Confirm in the modal
Refresh the page
If products are still loaded, go through the Bulk Delete process again until all products are wiped
3. Add Your New POS
Navigate back to Settings > Integrations
Click on your new integration and add in your required credentials
Click Save
4. Sync Products from Your New POS
Navigate to Menu > Products
Manually sync your products the first time from your new POS via the Sync? link
Products will begin to flow in from your new point of sale.
After Setup:
Products will automatically populate from your new POS after the initial manual sync.
Review categories and product placement once syncing is complete.
⚠️ If your categories have changed (or you are seeing products in the wrong category), check your category mappings under Menu > Categories.
Need help?
Reach out in the support chat in your AIQ Dashboard and mention your POS switch, so our implementation team can help.