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Account Access Guide

This article provides instructions for authorized staff members of the AIQ Dispense application (e.g., dispensary staff, administrators, or operators) on how to log in, log out, and manage account access.

Important: These instructions apply to staff members accessing the AIQ/Dispense software platform.


They do not apply to retail shoppers logging into a dispensary’s online shopping website.

How to Log In

  1. Navigate to dispenseapp.com/login

  2. Enter your email address

  3. Enter your password

  4. Click Log In
    ​

Merchant Type Credentials

  • Legacy Ecommerce Merchants: If you are a Legacy Ecommerce merchant (meaning you signed up for AIQ ecommerce prior to it being AIQ), you can use your existing credentials to log in to the app.

  • AIQ Ecommerce Accounts: If you are an AIQ Ecommerce merchant (meaning you signed up for ecommerce via AIQ), you will use your AIQ credentials to log in to ecommerce.

These credentials are assigned to staff members within an organization, not to retail shoppers.

How to Log Out

  1. Navigate to My Profile in the header

  2. Click Logout
    ​

You will be signed out immediately.

How to Reset Your Password

  1. Navigate to https://app.dispenseapp.com/forgot-password

  2. Enter your email address

  3. Click Submit

  4. Check your email inbox

  5. Follow the password reset instructions provided in the email

⚠️ Note: If you do not receive the reset email, check your spam or junk folder before submitting another request.

Troubleshooting

Error: “Your organization doesn’t have any venues yet”

This error typically indicates an issue with staff member configuration within the AIQ platform, not a login problem.

Common causes include:

  • Missing staff member role assignment

  • Incomplete venue setup

  • Incorrect organization permissions

How to Resolve

  1. In AIQ, navigate to: Organization → Staff

  2. Select the affected staff member

  3. Open the Roles tab

  4. Assign an appropriate role from the dropdown

  5. Save changes

Staff members without an assigned role may not be properly linked to available venues in the system.

If the issue persists, it may be related to backend venue configuration. In that case, escalate to support.

Spinning wheel when navigating to Ecommerce from AIQ

If you navigate to the Ecommerce section from within the AIQ platform and the page gets stuck on a spinning wheel — particularly when accessing Ecommerce → View Settings — this is typically caused by a missing staff user or unassigned role, not a browser or network issue.

How to Resolve

  1. In AIQ Ecommerce, navigate to Organization → Staff

  2. Confirm the affected user's email address is listed as a staff member

  3. If they are not listed, add them as a staff member and assign an appropriate role

  4. If they are listed but have no role assigned, open their profile → Roles tab → assign a role → Save

  5. Ask the user to log out and log back in, then navigate back to the Ecommerce section from AIQ and retry View Settings

⚠️ Note: This issue only affects navigation to Ecommerce from the AIQ platform. If the page still won't load after confirming staff and role setup, escalate to support with the affected user's email address.

Need Help?

If you need assistance, reach out to AIQ Support anytime via the chat widget within your AIQ Dashboard.

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