Important: These instructions apply to staff members accessing the AIQ/Dispense software platform.
They do not apply to retail shoppers logging into a dispensary’s online shopping website.
How to Log In
Navigate to dispenseapp.com/login
Enter your email address
Enter your password
Click Log In
Merchant Type Credentials
Legacy Ecommerce Merchants: If you are a Legacy Ecommerce merchant (meaning you signed up for AIQ ecommerce prior to it being AIQ), you can use your existing credentials to log in to the app.
AIQ Ecommerce Accounts: If you are an AIQ Ecommerce merchant (meaning you signed up for ecommerce via AIQ), you will use your AIQ credentials to log in to ecommerce.
These credentials are assigned to staff members within an organization, not to retail shoppers.
How to Log Out
Navigate to My Profile in the header
Click Logout
You will be signed out immediately.
How to Reset Your Password
Navigate to https://app.dispenseapp.com/forgot-password
Enter your email address
Click Submit
Check your email inbox
Follow the password reset instructions provided in the email
⚠️ Note: If you do not receive the reset email, check your spam or junk folder before submitting another request.
Troubleshooting
Error: “Your organization doesn’t have any venues yet”
This error typically indicates an issue with staff member configuration within the AIQ platform, not a login problem.
Common causes include:
Missing staff member role assignment
Incomplete venue setup
Incorrect organization permissions
How to Resolve
In AIQ, navigate to: Organization → Staff
Select the affected staff member
Open the Roles tab
Assign an appropriate role from the dropdown
Save changes
Staff members without an assigned role may not be properly linked to available venues in the system.
If the issue persists, it may be related to backend venue configuration. In that case, escalate to support.
Need Help?
If you need assistance, reach out to AIQ Support anytime via the chat widget within your AIQ Dashboard.