How to Use Product Reviews
Customers can review products via a 1-5 rating, add their own text, add effects and optionally upload an image. These will show on your menu for other customers to see; you have control over what gets posted by being able to approve/reject reviews.
Collecting Product Feedback
Customers can leave product reviews directly from your menu at any time.
Additionally, AIQ Ecommerce automatically sends a follow-up email inviting customers to review their purchased products once the order reaches Closed status. This is sent within 24 hours.
To Enable/Disable Reviews
Navigate to Store > Settings > Products
Scroll down to 'Enable Product Reviews'
Toggle ON/OFF
To Approve / Reject Reviews
Navigate to Menu > Reviews
You will see any Pending Reviews, by default.
Select the review to see the details as well as approve or reject it.
Note: You will see an indication that the customer was a verified purchase (we can tie that product back to their order).
Export Reviews
To export your review data to a CSV:
Navigate to Menu > Reviews
Use the filters to filter the reviews you'd like to download (optional, you can leave blank to download all)
Click More (...)
Click Export
Need Help?
If you need assistance, reach out to AIQ Support anytime via chat widget within your AIQ Dashboard.