Skip to main content

Redeeming Discounts

If your POS provider does not support native AIQ discount redemption, you can still redeem discounts and deduct points from a customer’s Persona using manual redemption flows.

Updated over 2 weeks ago

Prerequisites

Before redeeming discounts, ensure you have:

Required Permissions

Discount redemptions can be accessed by users with:

  • Staff

  • Manager

  • Analyst

  • Marketing

  • Marketing + Analyst

  • Operator

  • Owner

No POS Redemption Flows

There are two primary methods for redeeming discounts without an integrated POS connection.

Both methods:

  • Deduct points from the customer’s Persona in AIQ

  • Log the redemption in AIQ

  • Require staff to apply the discount within the POS manually

1. Redeeming Discounts Through the Customer Wallet

If the customer has an available discount, they can redeem it directly from their Wallet.

⚠️ This does not automatically apply the discount in your POS or Ecommerce system.

If enabled in Loyalty Settings, staff can also redeem discounts on behalf of customers.

Step 1: Access the Customer Wallet

  • The customer opens their AIQ Wallet at checkout

  • Available discounts and tiers are displayed

  • (If enabled) Staff may also access the customer’s wallet

Step 2: Select the Desired Discount

  • The customer or staff selects the promotion to redeem

Step 3: Redeem the Discount

  • Customer clicks Redeem

  • Points are deducted from the customer’s wallet

  • The discount is marked as redeemed in AIQ

Step 4: Apply the Discount in POS

  • The staff member asks the customer to show the redeemed discount or redeems the discount through the customer's wallet.

    • Customers should present the redemption confirmation (code or digital display) to the staff member to continue.

  • The staff member enters the discount information or scans the code into the POS system to apply the discount to the transaction.

  • The discount is now applied within the POS system.

Step 5: Complete the Transaction

  • The transaction is finalized with the discount applied

  • AIQ logs the redemption under the customer’s Persona

2. Redeeming Discounts Through the Staff View

Staff can redeem discounts directly from the customer’s Persona profile in AIQ.

(Refer to Staff Redemption documentation for detailed steps.)

This method also:

  • Deducts points immediately

  • Logs redemption in AIQ

3. Applying an AIQ Discount to a Transaction

If there is no POS/Ecommerce integration, AIQ cannot push the discount to the transaction automatically.

The discount must be applied manually in your POS.

Mirroring a Discount in POS

To simplify the process, create a mirrored discount in your POS system that exactly matches the discount configured in AIQ.

This ensures:

  • Staff can easily recognize the promotion

  • Discounts match between AIQ and POS

  • Reporting stays consistent

During Checkout

  1. Confirm discount was redeemed in AIQ

  2. Apply the matching mirrored discount in POS

  3. Complete transaction

Manually Applying a Discount

If you do not mirror discounts in your POS:

  1. Confirm redemption in AIQ

  2. Manually enter a discount in POS equal to the redeemed value

  3. Complete the transaction

⚠️ Ensure staff verifies redemption before applying manual discounts to avoid point discrepancies.

Need Help?

If you need assistance setting up discount redemption flows or confirming POS compatibility, reach out to AIQ Support via the chat widget in your AIQ Dashboard.

Did this answer your question?