Prerequisites
Before redeeming discounts, ensure you have:
Required Permissions
Discount redemptions can be accessed by users with:
Staff
Manager
Analyst
Marketing
Marketing + Analyst
Operator
Owner
How to Redeem a Discount on Behalf of a Customer
If a customer cannot redeem a discount themselves (e.g., they don’t have their phone or the AIQ app):
Navigate to Customers > Personas
Search for and open the desired customer
Click the Discounts & Redemptions tab
Select the available discount
Click Redeem on behalf of the customer
In your POS (if your system allows for it, see Integrations), enter or apply the discount to the transaction
Complete checkout
Once complete:
The discount is applied to the sale
Points are deducted from the customer’s Persona
The redemption is logged in AIQ
Disabling Customer Discount Redemption
If you do not want customers to redeem discounts themselves in the Loyalty Native or Web Apps, you can disable or limit customer redemption access.
Navigate to Settings >Mobile App
App Features > Features > Points & Discounts
Hide discount open
Shows the discount but disables the button to open itShow all discounts
When toggled off, removes discounts entirely from the app
Verbiage & Misc > Discount Redemption Settings
Ask staff to redeem
Disables customer redemption and changes the button to “Ask staff to redeem”
Show "redeem" buttons on the discount card
When toggled off, shows the discount but hides the redemption button completely
⚠️ Warning:
Disabling customer redemption may increase in-store checkout time, since staff must redeem discounts manually.
Need Help?
If you need help enabling staff permissions or configuring redemption settings, reach out to AIQ Support via the chat widget in your AIQ Dashboard.