Prerequisites
Before viewing discount reports, ensure you have:
Required Permissions
Discount reports can be accessed by users with:
Marketing
Marketing + Analyst
Operator
Owner
Where to Find Discount Reports
Navigate to the Marketing > Discounts
Locate the Download Reports button
Choose either Discount Key Stats or All Redemptions
Discount Key Stats Report
This report provides high-level performance metrics for each discount.
Fields included:
Discount ID: Unique identifier for the discount
Discount Name: Internal discount name (not visible to customers)
Updated Time:Timestamp of the most recent settings update
Created Time: Timestamp of when the discount was originally created
Discount Title: Name displayed in the customer AIQ Wallet
Discount Body: Description shown in the wallet and redemption page
Discount Opens: Number of times customers opened/viewed the discount
Redemption Count: Total number of successful redemptions
Expires: Discount expiration time (stored in EPOC format)
All Redemptions Report
This report provides transaction-level detail for every redemption event.
Fields included:
Discount ID: Unique identifier for the redeemed discount
AIQ Contact ID of Redeemer: Unique identifier for the customer who redeemed
Contact Phone: Phone number associated with the redeeming contact
Time of Redemption: Date and time the redemption was processed by AIQ
Points Deducted: Number of points removed from the customer’s balance
Contact Points Before Deduction: Total points the customer had prior to redemption
Location Tag: Where the discount was redeemed (AIQ Wallet or POS integration, if supported)
Was Discount Linked in a Messaging Campaign?: Indicates whether redemption originated from a campaign link:
-1= NoOtherwise = Campaign ID(s)
Need Help?
If you need help interpreting Discount Reports or troubleshooting redemption activity, reach out to AIQ Support via the chat widget in your AIQ Dashboard.