ℹ️ AIQ Ecommerce Offer Stacking: This article covers stacking behaviour for AIQ Ecommerce Offers (deals, sales, and cart discounts at online checkout). If you're looking for stacking settings for AIQ Loyalty Discounts, see the Discount Builder documentation.
Offer Level Stacking
Stacking is how AIQ Ecommerce offers are applied together in a shopper's cart. There is a setting at both the store-level and the offer-level for stacking or not.
ℹ️ Note: If your store settings are set to 'No Stacking', you will not see offer-level stacking settings.
AIQ Ecommerce will run through all discounts in the order of the best discount and if we hit that it's Not Stacking at the Offer-level, we will not apply it.
IF the #1 best discount is set to Not Stack, the shopper will get ONLY that discount since it's the best one, but does not stack with any others.
Example 1: Store-level Settings are set to 'Allow Stacking' and the best discount is set to Not Stack, so no further discounts apply:
Offer | Discount | Offer-Level Stacking | Redeem |
Offer #1 | $100 | ❌ No | ✅ Yes |
Offer #2 | $80 | ✅ Yes | ❌ No |
Offer #3 | $60 | ❌ No | ❌ No |
Offer #4 | $40 | ✅ Yes | ❌ No |
Example 2: Store-level Settings are set to 'Allow Stacking' and the best discount is set to stack, other discounts MAY apply depending on their own offer-level stacking settings:
Offer | Discount | Offer-Level Stacking | Redeem |
Offer #1 | $100 | ✅ Yes | ✅ Yes |
Offer #2 | $80 | ❌ No | ❌ No |
Offer #3 | $60 | ✅ Yes | ✅ Yes |
Offer #4 | $40 | ❌ No | ❌ No |
If the Store-level Settings are set to 'No Double Stacking', this will act the same as outlined above in 'Allow Stacking', except it will also NOT apply multiple cart discounts AND will NOT apply multiple of the same item-level discounts per No-Double-Stacking rules.
"Limit use per order" aka Stacking Limit
Shoppers can redeem multiple of the same deal by default (if your store-level stacking settings allow for it). Use the 'Limit use per order' setting to restrict only X number of redemptions of this offer per order. More info: Offers.
"Limit use per customer" aka Reusable
Shoppers can redeem multiple of the same deal by default (if your store-level stacking settings allow for it). Use the 'Limit use per customer' setting to restrict only X number of redemptions of this offer per shopper. Available for Deal and Cart Discount offers only — not supported on Sale offers. More info: Offers.
Troubleshooting Discount Stacking Issues
When an automatic cart discount does not apply as expected, especially when multiple discounts are involved, the issue may lie in the stacking configuration. Follow these steps to resolve:
Review Stacking Settings: Check the offer’s stacking configuration. If the offer is set to “Don’t stack this offer,” only one discount (usually the one with the larger value) will apply, and others will be blocked.
Adjust Stacking Rules: To allow multiple discounts to apply, edit the offer and set stacking to “Use store-level stacking settings.” This enables stacking according to your store’s rules, ensuring that all eligible discounts are applied at checkout.
Proper configuration of stacking settings can help maximize the benefits of discounts for shoppers.
Loyalty and Offers
See AIQ Loyalty Integration and Springbig for how each treats discount stacking.
Settings & Configuration
Stacking Settings
Store-level stacking settings can be found in Store Settings > Orders
Offer-level stacking settings can be found in Menu > Offers > Offer Details > Settings
ℹ️ Note: If your store settings are set to 'No Stacking', you will not see offer-level stacking settings.
Stacking Options
No Stacking
Only 1 discount will be applied to an order.
ℹ️ Note: This discount can stack with itself, but no others. If you want to limit its use to only 1, for example, set the 'Limit use per order' to 1.
AIQ Ecommerce will run through all possible discounts and give the shopper the best one.
Item | Cost | Offer Or Item-Level Discount |
2 t-shirts ($50) | $100 | ❌ 10% off all t-shirts = $10 off ✅ Buy any 2 t-shirts for $80 = $20 off |
1 t-shirts ($14) | $14 | ❌ 50% off shorts = $7 off |
SubTotal | $114 |
|
Discounts | $20 |
|
Total | $96 |
|
No Double Stacking
All item-level offers (Sales & Deals) stack, but the same item will not be discounted twice.
Only 1 Cart Discount will be applied per order
Cart Discounts will apply to the Subtotal after discounts (sales)
Item | Cost | Offer or Item-level Discount |
2 eighths ($50) | $100 | ❌ 10% off all t-shirts = $10 off ✅ Buy any 2 t-shirts for $80 = $20 off |
1 preroll ($14) | $14 | ✅ 50% off shorts = $7 off |
Subtotal | $114 |
|
Discounts | $27 |
|
Total | $87 |
|
Allow Stacking
Every possible discount will be given to the shopper.
Can redeem multiple Cart Discounts
Can redeem multiple of the same Deal or Sale item
Item | Cost | Offer or Item-level Discount |
2 eighths ($50) | $100 | ✅ 10% off all eighths = $10 off ✅ Buy any 2 eighths for $80 = $20 off |
1 preroll ($14) | $14 | ✅ 50% off prerolls = $7 off |
Subtotal | $114 |
|
Discounts | $27 |
|
Total | $77 |
|
Need Help?
If you need assistance, reach out to AIQ Support anytime via chat widget within your AIQ Dashboard.