Before getting started, ensure you have:

Visit lab.aiq.com

Login with the username/password that you created or via Google/Microsoft (to enable SSO see (Team member login vis SSO)

Your account information is located in the header under My Account.

Here you can update your account information: Name, Phone, Timezone, and Change your Password.

Password reset issues usually occur when the initial account setup has not been completed or there is an issue with the password reset being delivered to the users inbox. In AIQ, users must first accept their invitation and create a password before the reset option becomes available. If this step was skipped, password resets will not work.

First, confirm whether you completed the initial setup from your invitation email. If you did not receive or act on the invitation, you will need to be re-invited.

A team owner can resolve this by removing you from the team in AIQ Mission Control and then adding you back, which sends a new invitation email. Once received, follow the link and complete the setup process, including creating your password. After this step, password resets will function normally.

Check your spam, junk, and promotions folders, as invitation emails are sometimes filtered. Also make sure you are checking the correct email account associated with AIQ.

If you encounter the “Failed to Create Password” error, it typically means a password was not created using the invite link provided in the original invitation email.

To resolve this issue, follow these steps:

Note: Password creation must be completed through the original invite link. Attempting to set a password outside of this link may result in an error.

If you have completed the setup and still cannot reset your password, confirm that the correct email address is being used and that the invitation was successfully accepted. If needed, request another re-invitation from your team owner.

If you need assistance, reach out to AIQ Support anytime via chat widget within your AIQ Dashboard.