Products Included in Customer SSO
Shopper logins are shared across:
Mobile App
Web Wallet
E-commerce Menu
No matter where a shopper creates their account, the same credentials work everywhere within that organization.
How Single Sign-On Works
Shoppers only need to create their login once.
Examples:
If a shopper signs up in the Mobile App, they can use the same login for the Web Wallet and E-commerce Menu
If a shopper creates an account during checkout on the E-commerce Menu, they can use those same credentials to log into the Mobile App and Web Wallet
There is no need to create separate accounts for each AIQ product.
If a Shopper Already Has Multiple Accounts
If a shopper previously created separate accounts across different AIQ products, SSO will automatically merge them into a single account.
When they log in:
They will be notified that accounts have been combined
Going forward, they will use the same username and password across all AIQ experiences
This eliminates duplicate accounts and simplifies future logins.
Sign Up / Log In Flow
When shoppers first open your Mobile App, they will be prompted to:
✅ Sign up (first-time shoppers)
✅ Log in (returning shoppers)
This ensures shoppers can immediately access:
Loyalty points
Rewards and discounts
Personalized offers
Sign Up
To create an account, shoppers must provide:
A valid phone number and/or
A valid email address
Already Have an Account?
If a shopper has previously signed up using the same phone number or email, their account already exists.
They will need to create a password to log in.
Create Password Requirements
Shopper passwords must include:
✅ At least 10 characters
✅ At least 1 letter (A–Z)
✅ At least 1 number (0–9)
✅ At least 1 symbol (!, @, $, %, etc.)
This ensures strong account security.
Log In
To log in, shoppers enter:
Email or phone number
Password created during setup
If they forget their password, they can use the Forgot Password? option to reset it.
PIN Code Verification
In some cases, shoppers may be prompted to verify their identity with a PIN code.
A PIN is sent via email or SMS
Shopper retrieves the code
Shopper enters the PIN in the app to complete login
This additional verification helps keep accounts secure.
Need Help?
If shoppers are having trouble logging in or accessing their account, reach out to AIQ Support via the chat widget in your AIQ Dashboard.