App Setup & Launch FAQs
How long until my app goes live?
Once your app is submitted to Apple and Google, approval typically takes around 5 business days.
⚠️ Approval times may vary depending on:
Review volume
Platform policy changes
Requests for additional information
App rejection and resubmission
To minimize delays, ensure all requirements are met before submission.
How long does it take for an app update to go live?
App updates typically take 1–2 business days to be built, reviewed, and approved.
Delays may occur if Apple or Google requests changes. To minimize delays, ensure your update meets all platform guidelines before submission.
For the latest status, you can check your developer account dashboard or reach out to AIQ Support.
How long does it take for an app to be removed after cancellation?
Usually within 1–2 hours, but may take up to 24 hours depending on the app store.
Testing the App
How do I get the test app?
To test the app, users must be added to the correct developer account.
Apple Users:
Provide AIQ with the Apple ID email
Accept the invitation to the Apple developer account
Confirm with AIQ to receive the test link
Google Users:
Provide AIQ with the Google Play email
Accept the invitation to the Google developer account
Confirm with AIQ to receive the test link
📌Next Steps: After accepting the developer account invitation, let AIQ know so we can send you the link to start testing.
Push Notifications
How should I style my push notifications?
Check out our How to style messages guide for how to make your notifications pop!
Why am I not receiving push notifications?
Troubleshooting steps:
Confirm notifications are enabled on the device
Verify the user is in the campaign audience
Confirm the message was sent as native push, not SMS/email
If issues persist, contact AIQ Support to:
Check the push distribution certificate
Confirm whether an app update is required to restore push functionality
Branding & App Setting Changes
Why am I not seeing changes I made in App Settings?
Some updates require a full app update and re-approval.
Changes requiring App Store approval include:
App Name
Subtitle
Description
Keywords
App Icon
Preview Images
Loading Image
These updates must be submitted, approved, and published by Apple and Google before they take effect.
If changes should be instant but aren’t visible, try:
✅ Restarting the app
✅ Clearing cache
✅ Checking for app updates
Why are my discount images not showing correctly?
The new Mobile App pulls images from the Discount Builder.
Ensure you have:
Selected Custom Image under Discount Image
Uploaded a properly sized file
Ecommerce & Shop Tab
What Ecommerce providers work with the Shop tab?
Any provider can work, since the Shop tab uses an iFrame.
If I switch Ecommerce providers, what do I need to update?
If the URL stays the same: no changes needed
If the URL changes: update the link in AIQ App Settings
How long does it take for Shop tab URL updates to appear?
Usually within a few minutes, but may take up to 10 minutes.
Try force refreshing the app by fully closing and reopening it.
Why are users seeing an error message about the Shop tab in iOS?
Apple requires both:
Location Services enabled
User must be physically located in the state where the dispensary holds a cannabis license.
Users should:
✅ Enable location services for the app
✅ Confirm they are inside a licensed state
These restrictions are required for compliance with Apple cannabis app policies.
Why is there no Shop tab in the Google App?
Google prohibits sales of certain regulated products in apps. Because of this, we have disabled the Shop tab for specific regulated industries to comply with their guidelines.
Enabling Shop tab may result in:
App rejection
Permanent Play Store suspension
Can I Enable the Shop Tab Anyway? Yes, you have the option to enable the Shop tab in the Google/Android app via Native App Settings.
🚨 Important: By enabling the Shop tab, you accept the risk that your app may be rejected or permanently suspended by Google.
Why am I not seeing the “Buy Now” button in Order History?
The Buy Now button requires:
Pro-level App + Marketing + Loyalty subscription
Orders placed within the last 2 weeks
If conditions are met and it’s still missing, contact AIQ Support.
Multiple Stores & Menus
Can I have multiple store-specific menus in one app?
Yes! You can set up store-specific menus within the app, allowing users to select their preferred store using the favorite store selector.
This ensures that customers see the correct menu, products, and pricing based on their chosen location, creating a more personalized shopping experience.
What if menus come from multiple Ecommerce providers?
Yes, you can have multiple ecommerce providers within the same app (e.g., AIQ Ecom in Missouri and Dutchie in Illinois).
The app will automatically display the correct menu based on the customer’s location or preferred store selection, ensuring they see the right products and pricing for their area.
Custom Apps & API Access
What if I want to build my own custom app?
If you prefer to build a custom app, you can integrate AIQ’s loyalty features by connecting to our APIs.
What You Can Implement:
Points System: Display customer points and reward balances.
Deals & Redemptions: Show exclusive offers and allow users to redeem rewards.
Refer-a-Friend Programs: Enable customers to share referral links and earn bonuses.
For detailed integration instructions, refer to our API Reference guide.
Switching Providers
How do I switch to AIQ Mobile App from a previous provider?
If you own your developer accounts:
Add AIQ as an Admin user
Configure your App Settings in AIQ
Google Additional Requirements:
To update your existing Google app with AIQ’s version, you will need to provide your AIQ Native App Specialist with the following details from your previous developer:
Keystore password
Key alias
Key password
.jks file
Note: Your customers will not have to re-download the app, but some settings will reset (e.g. push opt-in), see below.
What resets during a provider switch?
🚨 Customer Data & App Permissions Reset
Push Notification Opt-In: Customers will need to re-enable push notifications in the new app.
New Account Creation: Users may need to set up a new account as account data does not automatically transfer.
Location Services: Customers must enable location services again, as permissions do not carry over.
For a smooth transition, ensure your customers are informed about these changes before launching the new AIQ Mobile App.
Deleting or Discontinuing the App
How do I delete my app?
Delete the app directly through your Apple or Google developer account.
Switching to another provider later?
To transition smoothly:
Upload the new provider’s app bundle
Set a release date aligned with the transition
Remove old bundles after the cutover
(Optional) AIQ can stop API services on the transition date
Policy & Platform Limitations
Do we support geofencing?
No, geofencing is no longer supported in the app due to Apple and Android’s location-tracking policy changes introduced in 2023.
These policy updates have restricted background location tracking, making geofencing functionality no longer viable within the AIQ Mobile App.
Why is my Apple app no longer showing in the App Store?
Most commonly, your Apple Developer membership has expired. Renew it in your Apple developer account.
Loyalty Enrollment & Opt-In
Are users automatically opted into marketing when they sign up?
Email: Yes
SMS/Text: No (explicit opt-in required)
Can I share a customer-specific wallet link?
AIQ uses one shared loyalty app link for all customers. While we don’t currently offer customer-specific wallet links, you can share the general login URL or QR code—customers will sign in to view their own wallet.
Steps:
Go to Settings → Loyalty → Share Mobile App Access (top of the dashboard).
Copy the URL or download the QR code.
Share it via email, SMS, or any channel.
Note: Everyone uses the same link, but each customer signs in with their own credentials to access their personal wallet.
Does creating an app account automatically enroll users into loyalty?
This depends on your configuration.
To control this:
Navigate to Settings → Mobile App → App Features → Features → General
Find the toggle: Force sign-up after login
ON: Customers must enroll immediately
OFF: Customers can browse without joining
Need Help?
If you need help with app setup, testing, push notifications, or store policies, reach out to AIQ Support via the chat widget in your AIQ Dashboard.