Universal Login for Platform is Here!
Alias emails are no longer needed for multiple AIQ account management. One email address can now be connected to as many AIQ accounts as needed.
Adding a Team Member Who Already Has an AIQ Login
When a merchant wants to add a Team Member that already has an AIQ login, simply add that team member's email address to their Team Member Profile and save. You will no longer receive an error saying that email is already in use or not available.
Switching Between Multiple AIQ Accounts
Team members with access to more than one AIQ account can easily switch between accounts by clicking on the Account Icon in the top left of the Dashboard and selecting their desired connected AIQ account from the drop down.
ℹ️ Why the same account appears in both the header and the dropdown: When you open the Account Picker, the currently active account is shown in the header and listed again in the dropdown list. This is expected — it is the same account displayed twice, not two separate account types. Seeing an account in both places simply means it is your currently selected account and is also available in the full list to switch to.
FAQs
What happened to alias emails?
Alias emails were previously required when a team member needed access to more than one AIQ account. With Universal Login, this workaround is no longer necessary. Existing alias-based logins will continue to work, but new ones do not need to be created.
Need Help?
If you need assistance, reach out to AIQ Support anytime via chat widget within your AIQ Dashboard.