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Customer Password Reset

Step-by-step instructions for resetting your AIQ Ecommerce password via email or phone, plus FAQ on password reset link expiration (valid for 24 hours).

Updated this week

How to Reset Your Password

Email

  1. Navigate to your dispensaries menu

  2. Click "Log In" on the upper right hand corner

  3. Click "Forget Password" and enter in the email associated with the account.

  4. Click "Reset Password"

  5. Navigate to your email associated with your account and you should receive a reset your password link.

  6. Click on the reset password link and create a new password and save.

Phone

  1. Navigate to your dispensaries menu

  2. Click "Log In" on the upper right hand corner

  3. Click "Forget Password" and enter in the phone associated with the account.

  4. Click "Reset Password"

  5. An SMS message will be delivered to your mobile device with an aiq-account link to reset your password.

  6. Click on the reset password link and create a new password and save.


FAQs

How long are our password reset links valid for?

Password reset links are valid for 24 hours. When you select a link via email after 24 hours we will prompt you to reset your password an additional time. When you select a link via text that has expired, you will be redirected to this page! If this happens, simply follow the above steps to send another password reset link.


Need Help?

If you need assistance, reach out to AIQ Support anytime via chat widget within your AIQ Dashboard.

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