Prerequisites
Before getting started, ensure you have:
Required Permissions:
Users must have one of the following roles:
Marketing
Marketing Analyst
Operator
Owner
Body
In the Designer, click Body in the right-side menu.
Update the default styles (these apply to every piece of content unless overridden):
Text color
Background color(s)
Fonts
Link color + link styling (underline vs not)
Content alignment + content width (recommended: 600px)
For email designs, set Preheader text (the short summary text shown after the subject line in many inboxes).
đMaking changes to specific content
You can change the settings of the specific content block as well if you want the text color, content background color, etc to be different than the default. This can be accomplished in the specific content block settings. Please see below for more information.
Content Blocks
Use content blocks to add different types of content to your pages.
Available content blocks include:
Columns, Button, Divider, Heading, HTML, Image, Menu, Social, Text, Video
Add a content block
Choose the block you want.
Drag it into the desired section in the builder.
Click the block to open its settings and customize it.
Columns
Use Columns to create layouts like: image + text + button, multi-column content sections, etc.
Drag Columns onto the designer.
Select a column layout in the content editor.
3. Click Add Content.
4. Choose content blocks to place inside the columns.
5. Drag/drop content into the columns.
6. Resize columns by dragging the center divider bar.
7. Adjust padding, background, and border color in Column Properties.
Example: you can create a section with an image with a caption and button. After you add or click a Columns block, you edit and change to column content properties.
Button
Buttons are best for prominent CTAs (ex: âBuy Nowâ, âLearn Moreâ, âContact Usâ).
1. Drag Button content block onto the designer in the desired area.
2. Edit the button text and format using the toolbar.
3. In the button settings, select an Action Type:
Action Types
Open Website
Provide a destination URL
Choose whether it opens in a new tab (recommended)
Send Email
Configure:
Mail to (recipient email)
Subject (subject line of the email)
Body (email body content)
Call Phone Number
Provide the phone number to populate on click
For example: Your Button is "Contact Us" - You can use the Call Phone Number Action Type. The button will populate your stores main phone number when clicked.
Send SMS
Provide the phone number that will be used to prefill the message
Button Options
Use button options to set background/text colors, alignment, and auto width
Divider (and Spacer)
Dividers create separation between sections.
Drag Divider into place.
In the Divider content block settings configure:
Width
Line type (solid/dashed/dotted)
Thickness
Color
Alignment
Create a spacer (no visible line):
Set line thickness = 0
Adjust top/bottom padding to achieve the spacing you want
Heading
Use Heading for section titles and hierarchy.
Drag Heading into position.
Enter text directly and format with the toolbar (including links/emojis).
In settings, configure:
Heading type (H1âH4)
Font family/size
Color
Alignment
Line height
Link behavior (inherit Body styles vs custom)
Tip: Use one H1 per email/page for the main title.
HTML
Use HTML for custom markup.
Drag HTML into place.
Paste your HTML in the block settings.
Image
Drag Image into place.
Add an image via:
URL (paste into URL field)
Upload (Upload Image â Media Library â Upload)
Media Library (select an existing file)
Stock Photo Library (search and drag into block)
Edit the image:
Click Apply Effects & More
Adjust width, alignment, alt text
To make the image clickable:
Choose an Action Type
Provide the required destination details
Menu
Drag the Menu content block into place.
Click Add New Item.
For each item, set:
Display text
Action type
Destination
Target
Style the menu:
Layout (horizontal/vertical)
Separator (ex:
|or-)
Menu Example:
â
Formatting hack: Emoji separators
Add an emoji in a temporary text block, copy it, paste into the Separator field, then delete the temporary text block.
Social
Use Social to link to social accounts.
Drag the Social content block into place.
Choose icon style.
Click icons to include, then paste each social URL.
Adjust icon spacing.
Text
Drag the Text content block into place.
Enter content directly and format using the toolbar.
Use settings to adjust text color, alignment, and line height.
Video
Adds a video link + thumbnail/preview image (from a Vimeo or YouTube URL).
Drag the Video content block into place.
Paste the video URL.
Customize play icon type/color/size.
Note: Most email clients will not play video inline; common best practice is using a GIF thumbnail linking to the video URL.
Blocks
Save custom blocks
Save reusable sections youâve created so you can reuse them in campaigns and landing pages.
Create/edit a block in Campaign Builder.
Click the block, then select Save.
âEnter:
Access saved blocks in the left panel under Blocks.
âRename/edit tags by hovering the block and clicking the (...) menu.
Personalization & Discounts
Personalization macros
Click Personalization.
Review the macro list and descriptions.
âClick the copy icon for the macro you want.
Click OK.
Paste the macro into your email/page.
â ď¸ Emails: Unsubscribe Macro Mandatory
Include the unsubscribe macro in the footer of every email template or it wonât send.
Discount macros
Click Discount.
Select from discounts already configured in the Discounts section.
âCopy the discount macro.
Click OK.
Paste into your email/page.
Copy, Delete, and Move Content Blocks
Copy & Delete (2 ways)
Method 1
Click into a block.
Use the quick actions in the bottom-right (copy/delete/selection).
Method 2
Click into a block.
Use the content settings menu icons in the top-right (trash/copy).
Move a block
Click the Selection tool.
Drag the block to the desired location.
Troubleshooting
Issue: My global styling changes arenât applying everywhere
âSolution: Confirm you edited Body settings (global). If a section still differs, check that the specific block isnât overriding Body defaults in its block settings.
Issue: My email wonât send
âSolution: Ensure the unsubscribe macro is included in the footer of the email template.
FAQ
Can I style one section differently than the rest of the email/page?
Yes. Update global defaults in Body, then override styles in the specific content block settings for that section.
Do videos play inside emails?
Usually no. Most providers block inline playback; link out to the video with a thumbnail/GIF instead.
Need Help?
If you need assistance, reach out to AIQ Support anytime via the chat widget within your AIQ Dashboard.


















