Note: This feature will be released on Tuesday September 15, 2026
New to Astro? Start with Meet Astro for an overview of all five products.
Overview
Astro is the AI layer built into AIQ — a large language model that automatically routes each request to the right model, tool, and data source to answer it. It works across 7+ years of compounding retail data, billions of dollars in transactions from 7,000+ locations, and every integration in your stack, not one system's slice of it. Astro Prompt is how you talk to it.
Grab information using plain language, without digging through reports. Astro can come up with A/B testing ideas for campaigns, build you a revenue report, or help you win back customers with a custom Flow. Everything Astro creates stays a draft until you review and activate it yourself; it never turns anything on. Think of it as a fast first pass, it gets the draft ready, but you're still the one who decides what actually goes live.
What can Astro Prompt do?
There are a few main areas where Astro shines:
Analytics and Insights: Astro can answer questions about your customers, sales, products, and flow/campaign performances. It can also answer questions on a feature or loyalty settings/changes.
To pull analytic details, you must have an analytics package.
Generating Marketing Assets: Want to quickly build a campaign, flow, discount, or audience? Just give some basic information and Astro will have a draft ready for your review in minutes.
Third-party data and your wider tech stack: Astro combines outside sources of data with what AIQ already knows about your business, so you are not switching tools or waiting on an integration to get an answer. Upload files and links so Astro learns from them (see Shared Memory), pull live inventory and product data from your connected POS, and work directly inside third-party systems without leaving AIQ (see Astro Live Browser with Dutchie).
Navigating Astro Prompt
When you open your dashboard, you'll now see Astro right at the top of the screen. From here, you can immediately start asking Astro questions, or open the side panel to see your chat history -
To archive a chat, simply hover over the chat, click the three-dot menu, and select "Archive". Additionally, chats can be publicly shared for up to 30 days by clicking the three-dot menu and selecting "Share".
Clicking on the Search button will open up your Prompt History page. From here, you can search for a specific conversation as well as check out your archived chats -
Analytics and Insights
Need to easily snag data about your top customers, the best time to send a campaign email, or see the last person to update an audience? Astro can help! Simply type your question, and let Astro find the answer for you.
Examples:
"What are my top selling products in the last 60 days?"
"Who was the last person to update my 'Labor Day' campaign?"
"How does revenue compare between this quarter and last quarter?"
Generate Marketing Assets
Campaigns
At this time, Astro is suited to assist in building/editing SMS and Email campaigns only. Other types of campaigns will have to be created manually. To get started, either give Astro your campaign ideas, or ask it for inspiration. You can even ask Astro to create AI images to make your content more engaging!
Once prompted, Astro will take it from there, confirming every detail with you as it builds. Once all details are confirmed, your campaign will be ready for review. It can't activate or deactivate the campaigns, though - that step is always manual.
By default, Astro will create campaigns with a 14-day attribution window, with engagement actions based on channel:
Email campaigns: email_open and email_click
Text/SMS campaigns: text_click and text_click_to_open
If you want a different window, different actions, or filters by product/brand/category/SKU, just ask, and Astro can customize that for you.
Flows
Astro can also build and edit automated Flows for you right from the chat widget in AIQ Dashboard. Instead of dragging nodes onto the canvas yourself, you describe the journey you want and Astro assembles it as a draft for you to review and activate.
What Astro Can Do with Flows
Create a new Flow from a plain-language description (welcome series, win-back, post-purchase, abandoned cart, birthday, and more).
Edit an existing Flow when you provide its Flow link or campaign ID. (Editing replaces the whole step sequence, so Astro will confirm the full journey you want.)
Build multi-step journeys with waits, branches (yes/no splits), and send-time windows.
Use any Flow step type, including:
Messages: email, SMS/text, native app push, wallet pass push, browser push, and voice
Wait (delays between steps)
Points: gift loyalty points outright
Discount: drop an existing discount into the shopper's wallet
Attributes: set/add/delete a custom attribute, or opt a contact out of a channel
Raffle and enrollment triggers/splits
What Astro Needs Before Building a Flow
To build the Flow correctly the first time, have these ready. If anything's missing, Astro will ask for it:
Goal: what the Flow is for (e.g., welcome series, win-back).
Who should enroll: the audience or entry condition.
Step sequence: which messages, on which channels, the waits between them, and any yes/no branches.
Re-entry: whether contacts can go through the Flow again after finishing, and after how long.
Flow name.
Start date and end date.
Budget caps: daily and lifetime.
Attribution window: in days.
A few details that matter:
Push type: "Push" can mean three different channels — native app push, wallet pass push, or browser push. Tell Astro which one.
Date-based enrollment: For conditions like "purchased recently" or "opted in," name the window (e.g., "in the last 30 days"). A date condition with no window matches no one. (A plain "anyone who's opted in" state needs no window.)
Lead time before a date: For birthdays/anniversaries/expirations, say how far ahead the message should land (e.g., "send 2 days before their birthday").
Images & style: If you want AI-generated imagery, tell Astro the vibe and how many images, or provide your own image URLs.
Audiences
Build a customer audience for you from a plain-language description - no need to configure trait filters manually in the dash.
Points modifier lock: Astro can set up an audience for a points modifier (boost, multiply, or zero), but locking it needs human intervention in the dash.
How It Works
Describe the membership criteria. Tell Astro the traits that define the segment - things like total spend, last purchase date, purchase recency, product/category/brand purchased, loyalty membership, email/SMS opt-in status, birthday month, and similar. The more specific you are, the more accurate the audience will be.
Astro builds the audience. It translates your description into structured membership conditions (spend thresholds, date windows, opt-in flags, etc.) and creates the audience for you.
You get the details back. Astro reports the new audience's name and ID, along with a management link so you can open it directly in the dash to review, rename, or tweak it further.
Examples:
"Create an audience of customers who spent over $200 in the last 90 days"
"Build a segment of loyalty members who haven't purchased in 60 days"
"Make an audience of people who bought flower in the last 30 days but aren't opted into email"
Astro response actions
Hover over any Astro response. A row of icons appears below it: 👍 👎 comment, share, copy. After you rate a response, the icons stay visible.
👍 Helpful or 👎 Not helpful — saves immediately. No form.
Comment — opens Feedback if you want to say more.
Share — creates a public link to a snapshot of this conversation. Anyone with the link can view it; links expire after 30 days.
Share is the whole conversation, not just that message. Copy is only that response.
Copy — copies that response to your clipboard.
In the Feedback form:
Rating — Helpful / Not helpful. If you already used 👍 or 👎, that’s pre-filled and can be switched if needed.
Issue type — required only for Not helpful. Pick the closest match:
Incorrect or misleading
Incomplete answer
Data / analytics error
Tool or data service failure
Other
Additional feedback — optional, but the most useful part. Tell us what you expected instead.
Click Submit. You’ll see a green “Thanks for your feedback” confirmation. (👍 / 👎 alone won’t show that message.)
What happens next
Your rating, issue type (if you chose one), comment, and the response you rated are sent to the AIQ team. You won’t get a direct reply through this form.
Tips for useful feedback
Be specific: “It gave me 7-day data when I asked for 90 days” beats “wrong.”
Rate the individual response, not the whole conversation — each response is rated separately.
👍 helps too, it tells us what’s working.
FAQ
Is there a right or wrong way to create a prompt or a prompt template?
Nope! Astro will do its best to understand your goal and ask followup questions as needed. As you learn how Astro works, you can create templates on how to structure your prompts to ensure Astro gets all the details in one prompt with no follow up necessary.
Can other people using Astro Prompt see information about my account?
Not to worry! Astro is limited to your account's data only. Other AIQ customers using Astro Prompt cannot see any information about your account.
Should I use Astro Prompt as a replacement for AIQ Support?
As always, our support team is here to help! If you have account questions, technical issues, etc., please reach out to us via the chat widget!
Which permissions do I need to access Astro Prompt?
Astro Prompt is available to all permission types.
How can I track what Astro has created?
All Astro-created marketing assets will be automatically tagged as such with the Astro icon -
