Support Team: Monday - Friday (9am - 7pm)

- Ticket submission available at any time.

- Support Team: Monday - Friday (9am - 7pm)
  - Ticket submission available at any time.

Support Team: Monday - Friday (6am - 4pm)

- Ticket submission available at anytime. 

- Support Team: Monday - Friday (6am - 4pm)
  - Ticket submission available at anytime. 

Not only will AIQ merchants continue to have access to our US based support team, but now support includes the AIQ Support Agent, our newly trained Al agent! Chat with both our trained Al agent directly from your AIQ dashboard, no emails and, reduced waiting times.

Please let us know if you have any product questions or run into any challenges.

- Please let us know if you have any product questions or run into any challenges.

Chat is available in the AIQ Dash and Ecom Dash (in the lower right corner).

- Chat is available in the AIQ Dash and Ecom Dash (in the lower right corner).

See ﻿<a href="https://help.aiq.com/en/articles/14008227-support-success-tips">Support Success Tips</a> for what's needed when you open a new chat.

- See ﻿<a href="https://help.aiq.com/en/articles/14008227-support-success-tips">Support Success Tips</a> for what's needed when you open a new chat.

- The chat tool may take a few seconds to initially load.

- Ad and Script blocker browsing extensions may block the tool.

As of May 28, 2025, we’ll no longer offer support via email. Need help? Use the chat feature on your dashboard.

Start in the support chat in your AIQ dashboard. The AIQ Support Agent answers first and can resolve most questions right away. If your question needs our team, you'll create a ticket.

Ticket responses are sent as emails to the email address of the account that is signed into AIQ and chatting with the agent.

- Ticket responses are sent as emails to the email address of the account that is signed into AIQ and chatting with the agent.

Tickets are used to follow up on complex challenges or issues that may need engineering resources to troubleshoot.

- Tickets are used to follow up on complex challenges or issues that may need engineering resources to troubleshoot.

We typically follow up within 1 business day.  

- We typically follow up within 1 business day.  

Start a chat with the AIQ Support team who will advise next steps. 

See our support model plans <b><a href="https://aiq.com/enhanced-support-model" rel="nofollow noopener noreferrer" target="_blank">here</a></b>.

___________________________________________________________

The chat is blocking functionality I need to access on the UI, can I move it?

Not currently! To try and get around the chat widget, try the following steps:

Ctrl (or Cmd) + 0: Resets the zoom level to default

- Ctrl (or Cmd) + 0: Resets the zoom level to default

Ctrl (or Cmd) + Scroll wheel up: Zooms in

- Ctrl (or Cmd) + Scroll wheel up: Zooms in

Ctrl (or Cmd) + Scroll wheel down: Zooms out

- Ctrl (or Cmd) + Scroll wheel down: Zooms out

If you still have issues please reach out to AIQ Support. 

If you need assistance, reach out to <b>AIQ Support</b> anytime via chat widget within your AIQ Dashboard.

This article explains how to get help from AIQ Support using chat in AIQ Dash and Ecom Dash, including support hours, when tickets are created, and what to do if the chat widget is not loading properly.

AIQ Support Agent

AIQ Academy

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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