Kiosks allow for a quicker in-store checkout and comes with security features so no shopper data is shared. For a more about orders in kiosk mode, see Kiosk Orders.

How to Set Up Kiosk

Navigate to Store Settings > Kiosk
Optionally enable additional fields (Medical ID, DOB, Email, Phone number)
NOTE: Some POSs do require AIQ Ecommerce to send certain fields when order sync is enabled. You can check with your POS account manager to see if you need to enable any of these fields.
Add in which payment methods you would like to accept for kiosk orders (selecting an ACH payment method will result in QR codes being generated at order completion for the shopper to pay for using their mobile device.)
Copy the URL
Paste it into the browser of the tablet you want to use for your kiosk.

How to Use Kiosk

Removing the address bar

You can hide the address bar by entering Full Screen mode. This will only work for one webpage at a time. On Windows, use the F11 key to toggle Full Screen mode. On Mac / iPad, use Command + Control + F. See more instructions.

Enabling/Disabling Fields at Kiosk Checkout

You can decide to show/hide the following fields at Kiosk checkout:

Phone
Email
Date of Birth
State of Residence

ℹ️ Note: Certain POS integrations may require fields to be present at checkout, otherwise it results in an error. For example, Flowhub POS requires Phone OR Email. Please have at least 1 of these fields enabled at Kiosk checkout.

Kiosk Timer / Timeout

After a period of inactivity, a timeout modal will appear and the session will end. This is to ensure shopper data is kept private. To edit these settings:

Navigate to Store Settings > Kiosk
In the Kiosk Timer field, input the number of seconds you'd like to set before the timeout modal appears.
Default is 45 seconds
In the Timeout Modal field, input the number of seconds you'd like to set before the shopper's session ends.
Defaults is 15 seconds
Save

Require staff PIN between each order

This setting can be used for specific markets where it's required, but we don't recommend enabling it otherwise.
Enabling this will require staff enter a 4-6 digit pin in between each order placed on the kiosk.

Banners on Kiosk

When in kiosk mode, we disable custom (external) links for banners to keep shoppers in the kiosk experience.

Customizations & Branding

Customize the look of the kiosk’s start screen.

Note: these updates will be included in the 07/28/2026 release.

Start Screen Type: Choose a smaller modal or a full-screen modal as your start screen
Logo: Show or hide your logo. This pulls from your Full Logo in Branding settings
Header: Allows you to display custom header text
Custom Image: Allows you to display a custom image

For Kiosk Branding settings: you have the choice to continue using your Store Branding setting defaults OR select "Customize" to edit the start screen’s styling.

Background: Customize the start screen’s background using either a solid color or a gradient
- If using a gradient background, choose two colors and direction of the gradient
Text color: Customize your primary and secondary text color
- Primary text is used in your header and form field selection text
- Secondary text is used in the state form field’s label (State of Residence must be enabled)
Button: Customize button text, text color, background color, border color, and border radius
- If no sister store is enabled, you will only see one button field
  - If no text is entered, we fallback to our default “Shop” for cannabis accounts or “Start Order” for non-cannabis accounts
- If a sister store is enabled, you will see two fields for Med and Rec buttons
  - If no text is entered, we fallback to our default “Shop Med” and “Shop Rec”
Form Fields: Customize the border color and radius
- This applies to the state form field (State of Residence must be enabled)

Need Help?

If you need assistance, reach out to AIQ Support anytime via chat widget within your AIQ Dashboard.