Kiosks allow for a quicker in-store checkout and comes with security features so no customer data is shared. For a more about orders in kiosk mode, see Kiosk Orders.
How to Set Up Kiosk
Navigate to Store Settings > Kiosk
Optionally enable additional fields (Medical ID, DOB, Email, Phone number)
NOTE: Some POSs do require AIQ Ecommerce to send certain fields when order sync is enabled. You can check with your POS account manager to see if you need to enable any of these fields.
Add in which payment methods you would like to accept for kiosk orders (selecting an ACH payment method will result in QR codes being generated at order completion for the customer to pay for using their mobile device.)
Copy the URL
Paste it into the browser of the tablet you want to use for your kiosk.
How to Use Kiosk
Removing the address bar
You can hide the address bar by entering Full Screen mode. This will only work for one webpage at a time. On Windows, use the F11 key to toggle Full Screen mode. On Mac / iPad, use Command + Control + F. See more instructions.
Enabling/Disabling Fields at Kiosk Checkout
You can decide to show/hide the following fields at Kiosk checkout:
Phone
Email
Date of Birth
State of Residence
ℹ️ Note: Certain POS integrations may require fields to be present at checkout, otherwise it results in an error. For example, Flowhub POS requires Phone OR Email. Please have at least 1 of these fields enabled at Kiosk checkout.
Kiosk Timer / Timeout
After a period of inactivity, a timeout modal will appear and the session will end. This is to ensure customer data is kept private. To edit these settings:
Navigate to Store Settings > Kiosk
In the Kiosk Timer field, input the number of seconds you'd like to set before the timeout modal appears.
Default is 45 seconds
In the Timeout Modal field, input the number of seconds you'd like to set before the customer's session ends.
Defaults is 15 seconds
Save
Require staff PIN between each order
This setting can be used for specific markets where it's required, but we don't recommend enabling it otherwise.
Enabling this will require staff enter a 4-6 digit pin in between each order placed on the kiosk.
Banners on Kiosk
When in kiosk mode, we disable custom (external) links for banners to keep customers in the kiosk experience.
Need Help?
If you need assistance, reach out to AIQ Support anytime via chat widget within your AIQ Dashboard.