How to setup CanPay
Get your CanPay credentials
Obtain your
App KeyandAPI SecretContact CanPay if you do not have this information.
Enter the Credentials into AIQ Ecommerce
Go to Store > Integrations > CanPay
Enable the integration, enter in your
App KeyandAPI Secret
Click Save
Enable CanPay for each Order Type
Go to Store > Settings
Enable CanPay for each order type (In Store, Curbside, Kiosk, etc.) that you would like to accept this payment method.
Save
Pay via CanPay Kiosk
If someone wants to pay in store with CanPay, they can select CanPay on the kiosk, once the order is placed, there will be a QR code that the customer can scan from their phone. They will complete the CanPay payment from their personal device.
Cancelled orders and payment deletion
If a payment is authorized and is cancelled in AIQ ecommerce, we will void the authorization in CanPay.
We will capture payments once orders are closed in AIQ Ecommerce.
⚠️ Warning: Refunds will still need to be issued through the CanPay portal
FAQs
What is payment authorization vs capture?
Authorization (Auth) checks if the shopper has enough funds.
Capture actually moves the money from the shopper to the retailer.
How does checkout work for shoppers?
During checkout, we'll automatically detect if a logged in shopper already has an CanPay account. If they do have one authorized for your location, we will automatically log them into their CanPay account making prepayment fast and frictionless.
If a shopper already has an CanPay account but hasn’t yet shopped at your store, the customer will need to login to the CanPay widget one time. After that, the logged in customer will have there login information saved going forward.
Need Help?
If you need assistance, reach out to AIQ Support anytime via chat widget within your AIQ Dashboard.