About the AIQ <> GlobalTill Integration
Review our Integration Grid for supported features.
This article covers connection for AIQ Marketing + Loyalty.
How to Connect AIQ to GlobalTill
Reach out to your Globaltill account representative and support team to provide you with your Auth Token to pull in data.
Once you have your token, navigate to Settings > Integrations, search for GlobalTill and click the on it to open the integration card.
Add your Auth Token credentials, then click Add Credential.
If you have a custom domain for your database that is not the default office one, you will need to enter that and the respective tokens in this section instead.
Scroll down to the bottom and check off All users are age compliant with my industry? Then click the purple Connect button in the top right.
🚨 Warning: Do not enable any Additional Integration Settings on the card unless you have consulted with your Onboarding Specialist and read the descriptions/tooltips.
How to Map a Store
Navigate to Settings -> Company Account > Retail Store
Click Edit on the store you wish you map
Under Store Mappings you'll see the GlobalTill symbol
Click on the empty field to the right of the symbol and a dropdown will appear to "map" the key
Click Save settings and you are done mapping the store. Keep in mind this must be repeated for any additional stores that you add to the account.
Redeem Discounts
Shoppers will need to use the Staff App view or their Wallets in order to redeem discounts. Then a staff member will need to mirror that discount in your checkout process.
Additional AIQ Settings
The following additional settings are available on the GlobalTill integration card in AIQ. To access them, navigate to Settings > Integrations, locate GlobalTill and click on it to open the integration card.
Use AIQ's last backup
Freezes data from this source at the last audience run and stops AIQ from hitting the GlobalTill API for new data.
⚠️ Warning: Do not turn this on unless you are switching POS systems and want to retain existing data.
Sync Personas / Sync Contacts
Enabling this setting allows AIQ to keep shopper records aligned between GlobalTill and AIQ.
From POS to AIQ: Updates made to shopper profiles in GlobalTill (e.g., name, email, phone number, or date of birth) will flow into AIQ.
From AIQ to POS: If a shopper signs up through an AIQ form and no existing match is found in GlobalTill, a new shopper profile will be created in GlobalTill automatically.
⚠️ Warning: The POS remains the source of truth — to change a shopper's contact info, update it directly in GlobalTill so it flows through to AIQ. Syncing begins from the day it is enabled; existing records will not be retroactively synced.
Sync to relevant market / Sync to state
Enabling this will make AIQ only sync contacts that belong to the given credential's region/state.
Send SMS double opt-ins to Personas who purchased after
Sends an SMS double opt-in request to shoppers with a phone number who had a sale on or after the date you specify. Takes 24 hours to trigger.
⚠️ Warning: If this setting is removed after it has been set, it can cause loyalty Personas to be lost if they only became a member through this setting and did not use a signup form. We do not recommend changing this after it is set.
Enroll Personas in loyalty program who purchased after
Automatically enrolls shoppers in the loyalty program if they had a sale on or after the date you specify. Enrolled shoppers earn points for sales on or after that date. Takes 24 hours to reflect.
FAQs
How long does it take before I start to see my POS data in AIQ?
Within 24 hours, you should see data populating in AIQ
I have shoppers in my POS, why aren't they in AIQ?
If the location is not open/active yet, we will not pull data until the first sale is made within GlobalTill.
How can I confirm that the integration is active and signups are being sent?
Look under your Personas page in AIQ. The integration is functioning properly if you see "GlobalTill" under the Sourced from column
I am getting an account notification that I have unmapped stores, how can I fix this?
Once you see data coming through AIQ, you must "map" the API key to the store(s) to assign a "favorite store" to the shopper. See How to Map a Store above for directions on how to accomplish this.
Need Help?
If you need assistance, reach out to AIQ Support anytime via chat widget within your AIQ Dashboard.