About the AIQ <> Square POS Integration
Review our Integration Grid for supported features.
This article covers connection for AIQ Marketing + Loyalty.
How to Connect AIQ to Square POS
Square POS Steps
Ensure you have an active Square POS account with admin access to their dashboard and settings.
Head to your Square account and locate the Developer Dashboard
Follow Square's guide to create/locate your Application ID and Personal Access Token, you will need both to connect with AIQ
AIQ Steps
Navigate to Settings > Integrations, search for Square and click on it to open the integration card.
Fill out the credentials
AppID
Access Token
After these are filled in, click the Add Credential button
Scroll down to the Loyalty section and check off the box next to Required All users from this source have passed an age gate compliant with my industry.
Lastly, click the purple Connect button in the top right. You have now completed the minimum settings needed to connect your integration!
How to Map a Store
Navigate to Settings -> Company Account > Retail Store
Click Edit on the store you wish you map
Under Store Mappings you'll see the SquarePOS symbol
Click on the empty field to the right of the symbol and a dropdown will appear to "map" the key
Click Save settings and you are done mapping the store. Keep in mind this must be repeated for any additional stores that you add to the account.
AIQ \<> Square POS: User Guide
Redeeming Discounts
Shoppers will need to use the Staff App view or their Wallets in order to redeem discounts. Then a staff member will need to mirror that discount in your checkout process.
Additional AIQ Settings
The following additional settings are available on the Square POS integration card in AIQ. To access them, navigate to Settings > Integrations, locate Square and click on it to open the integration card.
Enroll Personas in loyalty program who purchased after
Automatically enrolls shoppers in the loyalty program if they had a sale on or after the date you specify. Enrolled shoppers earn points for sales on or after that date. Takes 24 hours to reflect.
Send SMS double opt-ins to Personas who purchased after
Sends an SMS double opt-in request to shoppers with a phone number who had a sale on or after the date you specify. Takes 24 hours to trigger.
⚠️ Warning: If this setting is removed after it has been set, it can cause loyalty Personas to be lost if they only became a member through this setting and did not use a signup form. We do not recommend changing this after it is set.
Use AIQ's last backup
Freezes data from this source at the last audience run and stops AIQ from hitting the Square POS API for new data.
⚠️ Warning: Do not turn this on unless you are switching POS systems and want to retain existing data.
FAQs
What all can this integration do?
Pull in contact records, track shopper purchases, visualize product information. Automatically enroll new shoppers into your loyalty program Send SMS opt in requests
How long does it take before I start to see my POS data in AIQ?
Within 24 hours, you should see data populating in AIQ
How can I confirm that the integration is active and signups are being sent?
Look under your Personas page in AIQ. The integration is functioning properly if you see "squarepos" under the Sourced from column
I am getting an account notification that I have unmapped stores, how can I fix this?
Once you see data coming through AIQ, you must "map" the API key to the store(s) to assign a "favorite store" to the shopper. See How to Map a Store above for directions on how to accomplish this.
Need Help?
If you need assistance, reach out to AIQ Support anytime via chat widget within your AIQ Dashboard.