About the AIQ <> THSuite Integration
Review our Integration Grid for supported features.
This article covers connection for AIQ Marketing + Loyalty.
How to connect AIQ to THSuite
Log into your THSuite dashboard and head to Store > Integrations and click on the AIQ integration card
Copy the INTEGRATION TOKEN
In AIQ, navigate to Settings > Integrations, search for THSuite API and click on it to open the integration card.
Fill out the credentials
APIKey: Integration Token in THSuite
After these are filled in, click the Add Credential button.
Scroll down to the Loyalty section and check off the box next to Required All users from this source have passed an age gate compliant with my industry.
Lastly, click the purple Connect button in the top right. You have now completed the minimum settings needed to connect your integration!
How to Map a Store
Navigate to Settings -> Company Account > Retail Store
Click Edit on the store you wish you map
Under Store Mappings you'll see the THSuite symbol
Click on the empty field to the right of the symbol and a dropdown will appear to "map" the key
Click Save settings and you are done mapping the store. Keep in mind this must be repeated for any additional stores that you add to the account.
AIQ <> THSuite: User Guide
Redeeming Discounts
Discounts must be created in AIQ first and then mirrored in THSuite.
Additional AIQ Settings
The following additional settings are available on the THSuite integration card in AIQ. To access them, navigate to Settings > Integrations, locate THSuite and click on it to open the integration card.
Enroll Personas in loyalty program who purchased after
Automatically enrolls shoppers in the loyalty program if they had a sale on or after the date you specify. Enrolled shoppers earn points for sales on or after that date. Takes 24 hours to reflect.
Send SMS double opt-ins to Personas who purchased after
Sends an SMS double opt-in request to shoppers with a phone number who had a sale on or after the date you specify. Takes 24 hours to trigger.
⚠️ Warning: If this setting is removed after it has been set, it can cause loyalty Personas to be lost if they only became a member through this setting and did not use a signup form. We do not recommend changing this after it is set.
Use AIQ's last backup
Freezes data from this source at the last audience run and stops AIQ from hitting the THSuite API for new data.
⚠️ Warning: Do not turn this on unless you are switching POS systems and want to retain existing data.
FAQs
Why are the changes I am making in AIQ not being reflected in THSuite?
AIQ currently only has a read-only integration with THSuite. This means that we can pull in transactional, shopper and inventory data into AIQ but we cannot push anything.
How long does it take before I start to see my POS data in AIQ?
Within 24 hours, you should see data populating in AIQ
How can I confirm that the integration is active and signups are being sent?
Look under your Personas page in AIQ. The integration is functioning properly if you see "thsuite" under the Sourced from column
I am getting an account notification that I have unmapped stores, how can I fix this?
Once you see data coming through AIQ, you must "map" the API key to the store(s) to assign a "favorite store" to the shopper. See How to Map a Store above for directions on how to accomplish this.
Need Help?
If you need assistance, reach out to AIQ Support anytime via chat widget within your AIQ Dashboard.