About the AIQ <> MJFreeway Integration

Review our Integration Grid for supported features.

For the other version, see MJFreeway Pennsylvania.

This article covers connection for AIQ Marketing + Loyalty.

How to Connect AIQ to MJFreeway

Obtain your credentials from MJFreeway
Send an email to the MJFreeway team at [email protected]. You will be requesting the following identifiers:; API Key ("Key"); Facility ID; Organization ID; User ID
Note: If you have multiple locations, please list each one separately.
Navigate to Settings > Integrations, search for MJFreeway and click on it to open the integration card.
Fill out the credentials
After these are filled in, click the Add Credential button.
Scroll down to the Loyalty section and check off the box next to Required All users from this source have passed an age gate compliant with my industry.
Click the purple Connect button in the top right

How to Map a Store

Navigate to Settings -> Company Account > Retail Store
Click Edit on the store you wish you map
Under Store Mappings you'll see the MJFreeway symbol
Click on the empty field to the right of the symbol and a dropdown will appear to "map" the key
Click Save settings and you are done mapping the store. Keep in mind this must be repeated for any additional stores that you add to the account.

Additional AIQ Settings

The following additional settings are available on the MJFreeway integration card in AIQ. To access them, navigate to Settings > Integrations, locate MJFreeway and click on it to open the integration card.

Use AIQ's last backup

Freezes data from this source at the last audience run and stops AIQ from hitting the MJFreeway API for new data.

⚠️ Warning: Do not turn this on unless you are switching POS systems and want to retain existing data.

Sync Personas / Sync Contacts

Enabling this setting allows AIQ to keep shopper records aligned between MJFreeway and AIQ.

From POS to AIQ: Updates made to shopper profiles in MJFreeway (e.g., name, email, phone number, or date of birth) will flow into AIQ.
From AIQ to POS: If a shopper signs up through an AIQ form and no existing match is found in MJFreeway, a new shopper profile will be created in MJFreeway automatically.

⚠️ Warning: The POS remains the source of truth — to change a shopper's contact info, update it directly in MJFreeway so it flows through to AIQ. Syncing begins from the day it is enabled; existing records will not be retroactively synced.

Send SMS double opt-ins to Personas who purchased after

Sends an SMS double opt-in request to shoppers with a phone number who had a sale on or after the date you specify. Takes 24 hours to trigger.

⚠️ Warning: If this setting is removed after it has been set, it can cause loyalty Personas to be lost if they only became a member through this setting and did not use a signup form. We do not recommend changing this after it is set.

Enroll Personas in loyalty program who purchased after

Automatically enrolls shoppers in the loyalty program if they had a sale on or after the date you specify. Enrolled shoppers earn points for sales on or after that date. Takes 24 hours to reflect.

Loyalty points imported on

If a date is filled in, AIQ will pull in loyalty points from MJFreeway up to that date and stop afterwards. Use this in conjunction with Settings > Loyalty > Points accrual start date, setting that to the following day.

FAQs

How long does it take before I start to see my POS data in AIQ?

Within 24 hours, you should see data populating in AIQ

How can I confirm that the integration is active and signups are being sent?

Look under your Personas page in AIQ. The integration is functioning properly if you see "MJFreeway" under the Sourced from column

I am getting an account notification that I have unmapped stores, how can I fix this?

Once you see data coming through AIQ, you must "map" the API key to the store(s) to assign a "favorite store" to the shopper. See How to Map a Store above for directions on how to accomplish this.