About AIQ’s Integration with Birchmount
AIQ’s integration with Birchmount allows you to offer two powerful loyalty redemption options:
Convert points to digital gift cards
Use reloadable digital payment cards with Scan to Pay
Together, these features increase loyalty engagement and create stickier customers. Reloadable cards can only be spent at your store, while point-to-gift-card conversion gives customers flexibility in how they use their rewards.
New to Birchmount? Schedule a demo.
How to Connect AIQ to Birchmount Network
Reloadable Payment Cards
Reloadable Payment Cards let customers pay in-store using a digital card inside your loyalty app, while still earning loyalty points. This improves checkout speed and keeps customers coming back.
Before You Start
Your POS must be set up on the Birchmount network for gift cards. Birchmount connects your app to your POS so barcodes can be scanned and redeemed seamlessly.
Already a Birchmount client?
Skip ahead to setup
Not a Birchmount client yet?
Sign up for Birchmount (there is no setup charge)
Setup
Obtain your Birchmount App ID
This is Birchmount’s ID, not your AIQ App ID.
Contact
[email protected]to receive your Birchmount App ID.
Add the Birchmount App ID to AIQ
Navigate to Settings > Mobile App > App Features > Features > General: Allow Scan to Pay
Once enabled, the Birchmount App ID field will appear: enter your ID
(Recommended) Incentivize reloads
You can award bonus loyalty points when customers reload their card
Options include:
Points per dollar loaded
Flat bonus points per reload
Configure this under Settings > Integrations > Birchmount
Convert Points to Gift Cards
This feature allows customers to convert loyalty points into digital gift cards that can be redeemed in-store.
Setup
Confirm POS setup
Your POS must be enabled on the Birchmount network for gift cards
Birchmount handles barcode redemption, no additional fees or setup charges
Enter your Birchmount API Key
Obtain your API key from Birchmount
In AIQ, go to Settings → Integrations → Birchmount
Enter your API key and save
AIQ x Birchmount User Guide
How Customers Use Reloadable Digital Cards
Open the app menu (hamburger icon)
Select Scan to Pay
Create a digital card:
Enter the amount to load
Agree to terms and conditions
Choose a checkout method:
U.S.: Spence or Aeropay
Canada: Spence or Stripe
Connect a bank account
Scan the Barcode in-store to pay
How Customers Convert Points to a Gift Card
Open the app menu and select Convert to gift card
Enter:
An email address
The number of points to convert
(Optional) Enter a friend’s email to gift the card
Click See participating retailers to view eligible locations
Agree to the terms and select Send gift card
What happens next?
The customer receives an email from [email protected]
The email includes a unique barcode for redemption
Customers can also add the gift card to their Apple Wallet or Google Wallet
Redemption Limits
Customers can redeem up to $250 per day
Redemptions can be completed in one transaction or multiple
Minimum redemption: 25 points
Tracking Birchmount Redemptions in AIQ
You can view gift card redemptions and point changes directly in AIQ:
Go to Customers > Personas > Persona Detail > History > Points
Each redemption will show:
The points deducted
The resulting points balance for that customer
FAQ
What happens if a Customer deletes or loses their egift card?
If a customer deleted a Birchmount eGift card email, advise to immediately check their Trash or Deleted Items folder, as it may still be recoverable. If not found, email [email protected] to request a resend, ensuring you have the transaction code from your proof-of-purchase email ready to verify ownership.
Steps to Take:
Search Email Trash: Look in "Trash," "Deleted Items," or "Spam/Junk" folders.
Search Keywords: Use search terms like "Birchmount," "gift card," or the sender's name.
Contact Support: Contact [email protected] if the email was completely purged, providing your transaction details.
Act Quickly: Many email services permanently delete items after 30 days.
Need Help?
If you need assistance, reach out to AIQ Support anytime via chat widget within your AIQ Dashboard.