About the AIQ <> NxtWash Integration
Review our Integration Grid for supported features.
This article covers connection for AIQ Marketing + Loyalty.
How to Connect AIQ to NxtWash
Navigate to Settings > Integrations
Search for NxtWash and click on it to open the integration card.
Add credentials you received from NxtWash (your NxtWash email and password) and click "Add Credential."
(Optional) Configure additional settings as needed:
Exclude specific site IDs if you don't want certain locations synced
Set a custom start date for historical data import (otherwise all available data syncs)
Click the purple Connect button in the top right.
NxtWash data will begin syncing immediately. You can add multiple credential sets (separate NxtWash accounts) as long as each email address is unique.
How to Map a Location
Navigate to Settings > Company Account > Retail Locations
Click on the row of the location you wish to edit
Click "next" to reach "Location Mappings" and find "NxtWash" underneath the list of options
Click on the empty field to the right of the symbol and a dropdown will appear to "map" the site
Click Save settings and you are done mapping the location. Keep in mind this must be repeated for any additional locations that you add to the account.
What Syncs from NxtWash
Shoppers
Name, phone, and email
Date of birth and ZIP code (when NxtWash provides them)
Membership or loyalty status
Account creation date
Number of vehicles on the account (stored as a custom field)
All shoppers sync into AIQ, even if they have no wash transactions yet.
Vehicles
For each shopper, AIQ syncs registered vehicles including:
License plate
Make, model, and color
RFID or tag identifiers (used to match visits)
Vehicle details also sync from individual transactions when vehicle records aren't available.
Sales and Visit History
Each wash or sale becomes a transaction in AIQ, including:
Invoice/receipt number and site location
Wash bay or lane
Date and time
Line items (wash services, memberships, recurring memberships, discounts, and applicable taxes)
Total amount and transaction status
Employee name (when provided)
Visits are linked to shoppers using license plate or RFID when possible. Otherwise, AIQ groups or names records based on transaction data.
Locations
Each NxtWash site in your account appears as its own retail location in AIQ (by site name). Transactions from excluded sites are not imported.
Additional AIQ Settings
The following additional settings are available on the NxtWash integration card in AIQ. To access them, navigate to Settings > Integrations, locate NxtWash and click on it to open the integration card.
Exclude Site IDs
Prevents specific car wash locations (sites) from syncing into AIQ. Use this if you have multiple locations but only want certain ones included. Transactions from excluded sites will not be imported.
Custom Start Date for Historical Data
Sets the date for the initial historical data pull. If not configured, AIQ imports all available transaction history. Use this to limit how far back data syncs on first connection.
Freeze Data
Stops live syncing from NxtWash while keeping all data already imported into AIQ. Use this only if you're switching POS systems and want to retain existing historical data.
⚠️ Warning: Do not enable freeze unless you are switching POS systems. Once enabled, no new data will sync from NxtWash.
How NxtWash Data Syncs
AIQ connects to NxtWash's API and pulls shopper, vehicle, transaction, and location data, then merges it with previously imported history. This allows ongoing syncs to continue from the last successful pull without duplicating data.
Phone Lookup
For features that use POS phone lookup (such as order history in voice agent paths), AIQ can find shoppers by exact phone match and return their NxtWash transactions for a specified date range, grouped by location. Frozen credentials are not included in phone lookups.
Note: Product or inventory lookup by phone is not supported for NxtWash.
FAQs
How long does it take before I start to see my NxtWash data in AIQ?
Within 24 hours, you should see data populating in AIQ.
How can I confirm that the integration is active?
Look under your Personas page in AIQ. The integration is functioning properly if you see "NxtWash" under the "Sourced from" column.
What data does NxtWash sync?
NxtWash syncs shoppers, vehicles, transactions (wash visits and sales), memberships, and location information. NxtWash does not sync product catalog or inventory data.
Can AIQ write data back to NxtWash?
No. This is a one-way, read-only sync. AIQ imports data from NxtWash but cannot modify or send data back to NxtWash.
Need Help?
If you need assistance, reach out to AIQ Support anytime via chat widget within your AIQ Dashboard.