Configure AIQ Loyalty settings including points accrual, expiration, customer type rules, opt-in status requirements, staff access, and advanced loyalty program controls.

Loyalty Settings

Require loyalty customers to opt into messaging channels to accrue points in AIQ. Configure any/all channel requirements, points freeze windows, and zero-out settings.

Points Accrual by Opt-in Status

Restrict points accrual for specific customers using Points Freeze Windows in AIQ. Create, edit, and delete freeze windows manually or via CSV bulk import.

Points Freeze Windows

Understand Purchase Protection in AIQ Loyalty — active purchasing resets point expiration timers. Includes breakage estimation methodology for financial planning.

Purchase Protection

Enable and manage Collectible Codes in AIQ Loyalty — single-use point gifts for packaging and marketing materials. Customers redeem via app, wallet, or signup form.

Collectible Codes

Understand FIFO expiration logic in AIQ Loyalty. Oldest points are redeemed first, reducing liability, preventing point hoarding, and encouraging timely redemption.

First In, First Out, (FIFO) Expiration Logic

Configure Modern Points Expiration in AIQ Loyalty, including days until expiry, expiration start date, automatic adjustments behavior, and Enterprise custom logic options.

Modern Points Expiration Logic

AIQ Academy

Loyalty & Marketing Developer Docs

Ecommerce Developer Docs

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.