About the AIQ <> Lightspeed R-Series Integration
Review our Integration Grid for supported features.
This article covers connection for AIQ Marketing + Loyalty.
How to Connect AIQ to Lightspeed R-Series
Navigate to Settings > Integrations, search for Lightspeed R and click on it to open the integration card.
Click Connect Account via OAuth2
Follow the prompts to authorize AIQ
Click Edit on the Lightspeed R-Series Card
Scroll down to the Loyalty section and check off the box next to Required All users from this source have passed an age gate compliant with my industry.
Lastly, click the purple Connect button in the top right. You have now completed the minimum settings needed to connect your integration!
Confirming your AIQ connection in Lightspeed
Navigate to Lightspeed POS
Click Settings, scroll down
Click Client API Access
You should see lab.alpineiq.com as a connection
Freezing Data Syncing
AIQ makes it easy to pause data from syncing from individual store connections to the integration by Freezing the connection.
Freezing a key and be useful to pause data syncing if the API information is changed by Lightspeed and needs updated or to stop retain the data from Lightspeed if changing Point of Sale providers.
You can unfreeze the connection at any time.
To freeze and unfreeze Lightspeed connections, simply click the ❄️ (snowflake) icon from the Lightspeed integrations card located in Settings -> Data Integrations and follow the prompts to update the connection.
⚠️ Warning: The snowflake icons will indicate the action that will be taken when selecting the option. The "snowflake" will freeze the connection while the "melting snowflake" will unfreeze the connection and allow for data to sync once more.
How to Map a Store
Navigate to Settings -> Company Account > Retail Store
Click Edit on the store you wish you map
Under Store Mappings you'll see the Lightspeed R symbol
Click on the empty field to the right of the symbol and a dropdown will appear to "map" the key
Click Save settings and you are done mapping the store. Keep in mind this must be repeated for any additional stores that you add to the account.
Additional AIQ Settings
The following additional settings are available on the Lightspeed R-Series integration card in AIQ. To access them, navigate to Settings > Integrations, locate Lightspeed R-Series and click on it to open the integration card.
Enroll Personas in loyalty program who purchased after
Automatically enrolls shoppers in the loyalty program if they had a sale on or after the date you specify. Enrolled shoppers earn points for sales on or after that date. Takes 24 hours to reflect.
Send SMS double opt-ins to Personas who purchased after
Sends an SMS double opt-in request to shoppers with a phone number who had a sale on or after the date you specify. Takes 24 hours to trigger.
⚠️ Warning: If this setting is removed after it has been set, it can cause loyalty Personas to be lost if they only became a member through this setting and did not use a signup form. We do not recommend changing this after it is set.
FAQs
How long does it take before I start to see my POS data in AIQ?
Within 24 hours, you should see data populating in AIQ
How can I confirm that the integration is active and signups are being sent?
Look under your Personas page in AIQ. The integration is functioning properly if you see "lightspeed" under the Sourced from column
I am getting an account notification that I have unmapped stores, how can I fix this?
Once you see data coming through AIQ, you must "map" the API key to the store(s) to assign a "favorite store" to the shopper. See How to Map a Store above for directions on how to accomplish this.
Need Help?
If you need assistance, reach out to AIQ Support anytime via chat widget within your AIQ Dashboard.