About the AIQ <> Flourish Integration
Review our Integration Grid for supported features.
How to connect AIQ and Flourish
In AIQ, navigate to Settings > API & Tracking to obtain your API key and UID
In Flourish, follow their guide to enable AIQ in your point of sale
Once completed, obtain your Flourish credentials.
On the Flourish Integration Settings for Alpine IQ, select Generate to create a username and password
In AIQ, navigate to Settings > Integrations, search for Flourish and click the green Connect button.
Fill out the credentials
Username (Required)
Key (Required)
Regions (Optional)
🚨 Important: WARNING: Do not touch any other settings in this card without consulting an Onboarding Specialist or Customer Success Manager - This could automatically begin sending out SMS opt in requests or auto-enrolling loyalty customers.
How to Map a Store
Navigate to Settings -> Company Account > Retail Store
Click Edit on the store you wish you map
Under Store Mappings you'll see the Alleaves symbol
Click on the empty field to the right of the symbol and a dropdown will appear to "map" the key
Click Save settings and you are done mapping the store. Keep in mind this must be repeated for any additional stores that you add to the account.
AIQ x Flourish: User Guide
Flourish Integration Preferences
It is recommended to review the settings on the Flourish side that would affect things like:
Requiring Phone numbers and/or Emails
Defaulting which POS tab displays per member type
Custom URL for your signup form on receipts
Please refer to their guide here: Flourish Integration Preferences
Signing up new loyalty members during checkout
Flourish allows onboarding new customers and existing customers into marketing communications. Please refer to their in-depth guide on how to make sure customers are taken care of during your in-store process here: Flourish Profile Documentation
Setting Up Discounts
Flourish has the ability for in-checkout redemption. In order to utilize this function you must make sure the discounts exist in both systems!
Please note that Flourish is responsible for the actual checkout behavior whereas AIQ determines who can get the discount and how many points it requires.
Create your discount in Flourish first. Use this guide for assistance in setting this up
After you create the discount in Flourish and have the discount ID, you can now create the discount in AIQ
In AIQ, create either a flat ($) or percent (%) based discount
After adding the discount value, select Trigger a partner platform reward
Select Use with existing
Select POS Discount ID
Enter the Discount ID you obtained from Flourish
FAQs
How long does it take before I start to see my POS data in AIQ?
Within 24 hours, you should see data populating in AIQ. Although with Flourish we typically see data flow within four hours.
How can I confirm that the integration is active and signups are being sent?
Look under your Personas page in AIQ. The integration is functioning properly if you see "Flourish" under the Sourced from column
I am getting an account notification that I have unmapped stores, how can I fix this?
Once you see data coming through AIQ, you must "map" the API key to the store(s) to assign a "favorite store" to the customer. See How to Map a Store above for directions on how to accomplish this.
Are there any additional settings I can enable?
See Integration Settings for more optional settings.