AIQ automatically merges customer personas across POS, Ecommerce, loyalty signup, and other sources to maintain a unified master profile. This article explains merge logic, timing, examples, and how to view…

How Persona Merges Happen

If you’re seeing missing personas, incorrect emails, mismatched transactions, or unexpected merges, use this troubleshooting guide.

Troubleshooting Persona Merges

Persona Merging

Find answers and get help from Intercom Support and Community Experts

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