About the AIQ <> Flowhub Integration
Review our Integration Grid for supported features.
How to Connect AIQ to Flowhub
Request your Flowhub credentials using the following link here
Once Flowhub provides you with the neccesary credentials, navigate to Settings > Integrations, search for Flowhub and click the green Connect button.
Enter in the Key and Client ID provided from Flowhub
Enable Maui
Select Add Credential
Enable "All users are age compliant with my industry?"
Select Update Connection
How to Map a Store
Navigate to Settings -> Company Account > Retail Store
Click Edit on the store you wish you map
Under Store Mappings you'll see the Alleaves symbol
Click on the empty field to the right of the symbol and a dropdown will appear to "map" the key
Click Save settings and you are done mapping the store. Keep in mind this must be repeated for any additional stores that you add to the account.
AIQ \<> Flowhub: User Guide
Signing up new loyalty members during checkout
In Flowhub, check in or Edit a Customer Profile in Cashier or in the Customers tab.
Check the box “Enrolled in Loyalty”.
Select Save
Identifying Loyal Customers
When AIQ integration is active in your account, you'll see either the Alpine IQ logo followed by the points the customer has accrued in those systems upon checking in the customer.
Create Discounts
All discounts/rewards you want to offer in the wallet to customers must be created in Flowhub Maui first and then mirrored within AIQ. In order to redeem discounts from AIQ natively in Flowhub Maui you must provide your Flowhub CSM with your AIQ API key located within Settings -> API & Tracking.
Create a discount in Flowhub
In Flowhubs discount settings, scroll to the bottom and check the "3rd party integrations" checkbox. This allows Flowhub to know that you can only redeem the discount via AIQ's "Available Rewards" button within the pending cart.
Once you create your Flowhub discount, you will need to copy and paste the discount ID into a matching AIQ discount to link them.
Save your AIQ discount
Redeeming Discounts
Once you have your discounts setup the way you want, a staff member has to simply redeem the customers selected rewards. At the top of the Flowhub cart you will notice a points value + the AIQ logo which instantly gives the staff member a visual reference that this customer is a member and has points. To redeem rewards proceed with the following steps:
When creating a cart, simply select "Available Rewards" button in the right hand column of Flowhub Maui
A modal window will appear containing all user rewards available to them
Click Redeem next to the rewards you want to apply
Checkout the customer as normal
Mapping Flowhub “Groups” to AIQ “Custom Attributes”
AIQ automatically imports Flowhub Groups as Custom Attributes, allowing you to build targeted audiences based on those groups.
Example
If your Flowhub account has a group named Veteran, AIQ will automatically create a custom attribute called Veteran for the corresponding customers. You can then use this attribute to:
Create a segmented audience (e.g., “Veteran customers”)
Apply loyalty discounts to specific groups
Send targeted campaigns based on membership in that group
Flowhub's native loyalty: How does it work with AIQ's loyalty?
AIQ integrates AIQ Loyalty directly with Flowhub POS, allowing points earning, balances, and redemptions to flow into the checkout experience so budtenders can redeem points within Flowhub.
Flowhub’s native loyalty program is not integrated with AIQ. If a retailer uses Flowhub Loyalty instead of AIQ Loyalty, loyalty data remains siloed in Flowhub.
When using Flowhub Loyalty, AIQ can still power marketing, but loyalty-based personalization (such as points macros or loyalty-driven automation) will not work, since AIQ does not receive loyalty data.
In this setup, loyalty redemptions occur entirely in Flowhub, and AIQ does not automatically sync or update customer points balances.
As of Feb 2026, Flowhub does not provide a public API to support direct integration with their loyalty program.
FAQs
How long does it take before I start to see my POS data in AIQ?
Within 24 hours, you should see data populating in AIQ
How can I confirm that the integration is active and signups are being sent?
Look under your Personas page in AIQ. The integration is functioning properly if you see "Flowhub" under the Sourced from column
I am getting an account notification that I have unmapped stores, how can I fix this?
Once you see data coming through AIQ, you must "map" the API key to the store(s) to assign a "favorite store" to the customer. See How to Map a Store above for directions on how to accomplish this.
Help! I read this and still can't get my discounts to work in Flowhub!
Try reading through Flowhub's help doc for some additional information.
Are there any additional settings I can enable?
See Integration Settings for more optional settings.